Contact Center Officer

CitizenGO

. Monitor and respond to Hungarian-language member correspondence.

Posted 10/22/2026part-timeRemote • HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Hungarian language communication, with strong attention to detail in translation and documentation. Capable of utilizing AI tools for workflow improvement and member correspondence management while maintaining a service-oriented approach.

Highest-signal resume keywords

Hungarian Language ProficiencyAI Workflow ManagementGmail and Google Docs ExperienceB2-Level English ProficiencyService-Oriented Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TranslationDocument ReviewWorkflow DocumentationCampaign ManagementSubscription ManagementTechnical Issue ReportingOperational Improvement IdentificationEmail Correspondence ManagementChatbot TrainingAI-Assisted Drafting

Soft Skills

Attention to DetailEmpathyProfessionalismSelf-MotivationProactive Mindset

Tools & Technologies

AI ToolsGmailGoogle DocsChatbot SystemsHelp Center Software

Certifications & Qualifications

Duolingo English Test

Industry Keywords

CitizenGOCampaign QueriesMember CorrespondenceDonation ManagementVolunteer Requests

About the role

Key responsibilities & impact

Monitor and respond to Hungarian-language member correspondence.
Track and resolve subscription, donation, and campaign queries weekly.
Answer member emails in less than 8 hours.
Manage donation changes or closures, communication unsubscribes, and volunteer requests.
Identify campaign opportunities raised by members and share them with the campaigns team.
Contribute to weekly correspondence reports.
Use and refine AI-assisted draft responses.
Collaborate on chatbot training and improvement.
Report technical issues, campaign feedback, member suggestions, and communication trends.
Translate and adapt campaign materials, documents, and website content into Hungarian.
Update and localize Help Center pages.
Identify operational improvements and propose solutions for Contact Center workflows.
Review and refine communication processes, templates, handbooks, FAQs, and workflow documentation.
Test and introduce tools, workflows, and automations.
Build and improve AI workflows and manage AI agents.
Work with Operations and Campaigns teams and participate in team meetings.
Cover other language inboxes as needed using AI-assisted translation and drafting tools.
Report to the Contact Center Manager.

Requirements

What you’ll need

You are based in Hungary and available to work part-time, 20 hours per week.
You speak Magyar as a first language and have excellent written and oral communication skills.
At least B2-level proficiency in English.
Duolingo English Test required for non-native English speakers, with a minimum score of 100.
Spanish and other languages are a plus.
Strong computer skills and ability to learn new software tools quickly.
Experience with Gmail and Google Docs is a plus.
Comfortable using Artificial Intelligence in day-to-day work and building, testing, and documenting AI-powered workflows.
Strong attention to detail, particularly when translating materials, reviewing documents, and checking AI-assisted responses.
Service-oriented communication with empathy, clarity, and professionalism.
Passion for CitizenGO’s mission and commitment to defending life, family, and freedom.
Professionalism, self-motivation, efficiency, and ability to deliver accurate work on short timelines.
Proactive, solutions-oriented mindset.
Comfortable working in a highly collaborative team culture within a clear hierarchical structure.
Ability to adjust quickly to changing conditions, priorities, processes, and workflows in a fast-paced environment.

Benefits

Comp & perks

Work from anywhere – Enjoy the flexibility of remote work.
Flexible hours – Manage your own schedule.
24 vacation days per year plus local public holidays.
Tuition reimbursement – Up to €500 per year for professional development.
Language courses – Monthly allowance for English or Spanish iTalki lessons ($120 monthly).
One free book per month – Up to €30 each.
Home office setup allowance – €500 every two years to optimize your workspace.
Coworking membership support – Up to €200 per month.
Access to cutting-edge AI tools – Access advanced Artificial Intelligence resources to support your day-to-day work.
Annual retreats and networking events – Team meetups, retreats, and networking events throughout the year.