Office Administrator

Citizens

. Provide excellent customer service to Security Plan Life Insurance Company’s internal and external customers .

Posted 10/31/2026full-timeHouma • Louisiana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing financial transactions and maintaining accurate records. Proficient in Microsoft Office applications and capable of handling multiple tasks efficiently in a collaborative environment.

Highest-signal resume keywords

Customer Service ExperienceMoney Handling SkillsMicrosoft Word ProficiencyAnalytical Problem-SolvingTelephone Etiquette

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingCollections ManagementRemote Deposit ScanningDocument ScanningData EntryInventory TrackingPolicy Application ReviewRecord OrganizationCash MonitoringMulti-Tasking

Soft Skills

Verbal CommunicationWritten CommunicationDependabilityTeam CollaborationProfessionalism

Tools & Technologies

DC90 Collection SystemIBM SystemMicrosoft OutlookMicrosoft Excel

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer Privacy RightsOffice Equipment OperationRecord Retention PolicyDistrict Agent PaymentsNSF Check Processing

About the role

Key responsibilities & impact

Provide excellent customer service to Security Plan Life Insurance Company’s internal and external customers
Process office, mail, credit card, and District Agent payments
Record collections, balance funds, mark receipts, make deposits, and enter collections into the DC90 collection system
Answer phones using the standard company greeting and maintain individual and District email accounts
Greet walk-in customers
Process NSF checks and provide copies to District Manager and Field Audit staff
Manage incoming and outgoing District mail and print labels as needed
Track agent postage and District supply inventory; place supply orders
Perform daily Remote Deposit check scanning
Update daily cash monitoring, activity balancing, outstanding check, and production tracking documents
Scan and submit life, fire, service request, and claim information to the appropriate departments
Maintain a daily log of documents scanned to the Austin office
Check new policy applications for completeness and accuracy
Create and submit money move request forms
Research and review images from the DC83 system to provide policy information
Organize and file records according to the company’s record retention policy
Complete other duties and projects assigned by the Regional Office Administrator
Protect sensitive customer information and respect customer privacy rights

Requirements

What you’ll need

High school diploma or GED
Two to three years’ experience providing customer service
One to two years’ experience handling money and accurately making change for customers
Dependable transportation with valid driver’s license and liability insurance
Knowledge of Microsoft Word, Outlook, and Excel
Excellent verbal and written communication skills
Ability to handle volume with precision
Ability to learn the proper functions of the IBM system
Proven analytical, evaluative, and problem-solving abilities
Ability to effectively prioritize and execute tasks
Experience working in a team-oriented, collaborative environment
Excellent telephone etiquette
Ability to multi-task and meet assigned deadlines
Remain professional when dealing with customers and co-workers
Ability to reach high and low, retrieve files, and operate computer and office equipment
Ability to frequently stand, walk, sit for long periods, lift up to 20 lbs., open filing cabinets, and bend or stand on a stool

Benefits

Comp & perks

Dependable transportation with valid driver’s license and liability insurance
Occasional local travel
Indoor office environment with regulated heating and cooling