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Citizens

Quality Assurance Analyst

Citizens

. Develop and document comprehensive test plans and test cases based on requirements documents .

Posted 10/13/2026full-timeAustin • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and documenting test plans and cases, performing various testing methodologies, and analyzing results to ensure software quality and compliance. Proficient in collaborating with cross-functional teams and utilizing tools like Azure DevOps to manage testing activities and report findings.

Highest-signal resume keywords
Test Plan DevelopmentFunctional TestingRegression TestingAzure DevOpsTest Automation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Test DesignBlack-Box TestingWhite-Box TestingSoftware Development LifecycleDefect AnalysisRoot Cause IdentificationRisk DocumentationProgramming KnowledgeTesting MethodologiesQuality Assurance
Soft Skills
Detail-OrientedCritical ThinkingOrganizational SkillsEffective CommunicationProblem Solving
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookAzure DevOps
Industry Keywords
Insurance IndustryUsability TestingUser Acceptance TestingTesting DocumentationTesting Strategies

Tech Stack

Tools & technologies
Azure

About the role

Key responsibilities & impact
  • Develop and document comprehensive test plans and test cases based on requirements documents
  • Perform functional, regression, performance, usability, and user acceptance testing as directed
  • Understand the functionality and limitations of IT-supported software, systems, and integrations
  • Collaborate with IT team members, the PMO, and business partners to develop and refine testing strategies
  • Conduct tests to evaluate software and systems for quality, usability, and compliance with requirements
  • Analyze test results and identify, assess, document, prioritize, and help resolve defects and issues
  • Record defects in Azure DevOps with detailed descriptions, reproduction steps, and expected behavior
  • Monitor testing progress and adjust plans to meet project timelines and deliverables
  • Report testing results, issues, and concerns to IT teams, business stakeholders, and management
  • Provide observations and recommendations based on test findings
  • Maintain testing documentation and reports according to established standards and best practices
  • Collaborate with project managers, business analysts, developers, and stakeholders to align testing with project goals and timelines
  • Communicate identified issues, prioritize bug fixes, and verify resolutions with development teams
  • Serve as the main point of contact for testing activities on assigned projects when assigned
  • Stay current with software programming, test design, and quality assurance practices
  • Contribute to improving testing processes, methodologies, and tools

Requirements

What you’ll need
  • 2+ years of experience in testing and test design
  • Understanding of the software development lifecycle
  • Knowledge of black-box and white-box testing methodologies
  • Basic programming knowledge
  • Good organizational skills
  • Detail-oriented mindset
  • Strong critical-thinking skills
  • Excellent written and verbal communication skills
  • Ability to clearly and concisely report defects
  • Ability to convey complex technical issues effectively
  • Ability to analyze test results and troubleshoot issues
  • Ability to identify root causes
  • Ability to document potential risks
  • Ability to propose solutions to improve product quality
  • Ability to comprehend new concepts, ask pertinent questions, and execute and document ideas with minimal day-to-day direction
  • Proven competency using Microsoft Word, Excel, and Outlook
  • Bachelor's Degree in Information Systems, Computer Science, or Business Administration (preferred)
  • Test automation experience (preferred)
  • Experience in the insurance industry (preferred)
  • Experience with Azure DevOps (preferred)

Benefits

Comp & perks
  • Complimentary coffee
  • Onsite gym
  • Lunch Drop meal delivery service
  • Onsite bank
  • Free covered parking
  • Electric vehicle charging stations
  • Monthly employee events
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • AD&D insurance
  • Group term life insurance
  • Matching 401(k)
  • Virtual Visits
  • Employee Assistance Program
  • Paid Time Off
  • Paid holidays