Business Operations Manager

Citrine Informatics

. Manage the Commercial Operations Team and own the performance of the commercial operations function .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing commercial operations, including revenue systems, CRM data, and sales compensation processes. Proficient in financial modeling, analytics, and cross-functional collaboration to drive growth and operational efficiency.

Highest-signal resume keywords

Commercial Operations ManagementFinancial Modeling in Excel or Google SheetsCRM Proficiency (Salesforce or Equivalent)SaaS and GTM Metrics ExpertisePeople Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ModelingAnalytical Problem SolvingSales Compensation DesignData AnalysisRevenue Operations

Soft Skills

Written CommunicationVerbal CommunicationSelf-ManagementAutonomy

Tools & Technologies

CRM (Salesforce or Equivalent)BI Tools (Looker, Tableau, Sigma, Power BI)Modern AI Tools

Certifications & Qualifications

MBA or Comparable Analytical Training

Industry Keywords

SaaSGTM MetricsB2B SalesComplex Sales CyclesBoard and Investor Reporting

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Manage the Commercial Operations Team and own the performance of the commercial operations function
Report to the COO
Manage, develop, and grow the Commercial Operations Lead
Own the health of revenue systems and CRM data
Ensure sales compensation and commission calculations are accurate, timely, and clearly explained
Own deal desk, including approval frameworks, discount guardrails, and order-form standards
Own the forecast process, including cadence, inputs, model, and committed-number accuracy
Build and maintain pipeline, conversion, and sales productivity analytics
Run win/loss and churn analysis and translate findings into sales changes
Design dashboards and metric definitions for leadership
Analyze pricing, packaging, and discounting performance
Build pricing and packaging models, including revenue and margin scenario analysis
Partner with Sales, Product, and Finance on monetization changes
Establish and steward discount governance
Lead cross-functional growth initiatives from problem framing through implementation
Support GTM planning, capacity modeling, quota setting, and goal architecture
Identify commercial inefficiencies and drive process and tooling improvements
Partner with the COO and CFO on board and investor reporting
Own KPI definitions, data lineage, and reporting consistency
Build executive narratives from business data
Support financing and strategic-process diligence and reporting

Requirements

What you’ll need

5–8 years of experience in management consulting, business operations, revenue operations, or strategy & operations, including time inside a software company
Demonstrated people management experience, including managing at least one direct report
Track record of owning an ambiguous analytical problem end to end and driving resulting change to completion
Expert-level financial and operational modeling in Excel or Google Sheets
Working fluency with a CRM (Salesforce or equivalent) and a BI tool (Looker, Tableau, Sigma, Power BI, or similar)
Command of SaaS and GTM metrics, including ARR, NRR/GRR, pipeline coverage, CAC payback, LTV:CAC, win rate, sales cycle, and magic number
Ability to present to a COO, CEO, or board as a peer
Superb written and verbal communication
High degree of autonomy and self-management
Hands-on fluency with modern AI tools
Legally eligible to work in the United States
Preferred: located in US Eastern Time zone
Preferred: startup or high-growth company experience
Preferred: enterprise B2B experience with complex sales cycles and six- and seven-figure contracts
Preferred: prior experience at a top-tier management or strategy consulting firm
Preferred: SQL proficiency and direct data warehouse querying
Preferred: sales compensation design and commission administration experience
Preferred: board and investor reporting experience at a venture-backed company
Preferred: CPQ, quote-to-cash, or revenue recognition exposure
Preferred: interest in materials science, chemistry, manufacturing, or deep-tech markets
Preferred: MBA or comparable analytical training

Benefits

Comp & perks

401k with matching up to 4%
Medical, vision, dental insurance (we pay 100% of your premium and 75% of your dependents)
Company-paid Life and Disability insurance
FSA and HSA plans
Equity options within the company
12 weeks of paid parental leave
Flexible PTO
15 paid company holidays (includes your birthday!)
Free financial counseling
$600 tech allowance
Monthly $75 phone reimbursement
$5,000 annual continuing educational allowance
Remote work