Client Service Director

Citrus Health Group

. Manage and develop existing medical communication client accounts, client portfolios, and therapeutic areas .

Posted 9/15/2026full-timeRemote • Pennsylvania • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing medical communication client accounts and developing strategic publication initiatives. Proficient in project management, financial oversight, and building strong client relationships while leading and mentoring account teams.

Highest-signal resume keywords

Medical Communications ExpertiseProject Management SkillsClient Relationship ManagementLeadership and Team DevelopmentFinancial Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Publication KnowledgeBudget DevelopmentStrategic PlanningMarket Dynamics UnderstandingAnalytical Thinking

Soft Skills

Effective CommunicationNegotiation SkillsConflict ResolutionAttention to DetailTime Management

Tools & Technologies

Microsoft SuiteMicrosoft PowerPoint

Industry Keywords

Medical CommunicationsClient PortfoliosTherapeutic AreasAccount ForecastingDeliverables Management

About the role

Key responsibilities & impact

Manage and develop existing medical communication client accounts, client portfolios, and therapeutic areas
Achieve account forecasts and identify and secure new business opportunities
Build and maintain strong client relationships
Oversee and manage account teams to ensure high-quality and timely deliverables
Lead strategic publication and medical communication planning initiatives
Develop, present, and sell deliverables
Ensure timely delivery of products and services to clients
Develop project proposals and budgets with internal teams
Review major deliverables for quality and client alignment
Keep leadership informed of critical client and project updates and concerns
Manage financial aspects of client relationships, including contracts, statements of work, purchase orders, invoices, forecasting, and reporting
Prepare strategic, tactical, and project plans
Lead client status meetings, project kick-offs, and debrief meetings
Review project reports and communicate scope and cost changes
Travel for client meetings and other events as needed
Lead, mentor, train, and coach account team members
Manage 1–2 direct reports, including feedback, goal setting, and performance reviews
Participate in client presentations, selling, and communicating Citrus’s point of view and expertise
Update stakeholders on project status and identify and nurture new business opportunities

Requirements

What you’ll need

At least five (5) years of experience in the medical communications industry
Expert level knowledge regarding activities in medical publication accounts and medical communications tactics required
Demonstrated understanding of market dynamics, scientific information, clinical and preclinical data preferred
BS or BA degree in business, life sciences, communications or related discipline
Excellent time management and project management skills, including management of very large and/or multiple projects, meeting deadlines, and maintaining budgets
Ability to provide management direction and developmental support to direct reports; provide challenging and stretching assignments; delegate tasks to empower others; share ownership and visibility
Proficiency in Microsoft Suite, especially Microsoft PowerPoint, with the ability to produce well-designed and effective decks
Effective leadership skills focused on account services, strategic medical communications, and business processes
Negotiation, conflict resolution, and people management skills
Attention to detail and accuracy
Ability to identify key issues and creatively and strategically overcome challenges
High level of integrity, confidentiality and accountability
Ability to think analytically and effectively plan, prioritize, and execute
Expert verbal and written communication skills
Expert presentation and persuasion skills
Ability to travel as necessary (<10%)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Citrus Health Group Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting 🏥 Healthcare 📦 Logistics Consulting
Healthcare
Logistics Citrus Health Group is a strategic life-sciences partner that provides medical affairs, market access, commercialization, and patient engagement services to pharmaceutical and biotech organizations. Their multidisciplinary team of PhDs, PharmDs, MDs, and industry experts develops launch strategies, value and access solutions, and creative communications across therapeutic areas including oncology, rare disease, neurology, immunology, dermatology, and metabolic/cardiovascular disease. Citrus focuses on translating scientific evidence into commercial and patient-centered outcomes, serving as a B2B consulting and execution partner for established pharma and emerging startups. Client Service Director Job not on LinkedIn 🔥 7 minutes ago 🔔 Pennsylvania – Remote ⏰ Full Time 🔴 Lead 📁 Client Services 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage and develop existing medical communication client accounts, client portfolios, and therapeutic areas
Achieve account forecasts and identify and secure new business opportunities
Build and maintain strong client relationships
Oversee and manage account teams to ensure high-quality and timely deliverables
Lead strategic publication and medical communication planning initiatives
Develop, present, and sell deliverables
Ensure timely delivery of products and services to clients
Develop project proposals and budgets with internal teams
Review major deliverables for quality and client alignment
Keep leadership informed of critical client and project updates and concerns
Manage financial aspects of client relationships, including contracts, statements of work, purchase orders, invoices, forecasting, and reporting
Prepare strategic, tactical, and project plans
Lead client status meetings, project kick-offs, and debrief meetings
Review project reports and communicate scope and cost changes
Travel for client meetings and other events as needed
Lead, mentor, train, and coach account team members
Manage 1–2 direct reports, including feedback, goal setting, and performance reviews
Participate in client presentations, selling, and communicating Citrus’s point of view and expertise
Update stakeholders on project status and identify and nurture new business opportunities 🎯 Requirements
At least five (5) years of experience in the medical communications industry
Expert level knowledge regarding activities in medical publication accounts and medical communications tactics required
Demonstrated understanding of market dynamics, scientific information, clinical and preclinical data preferred
BS or BA degree in business, life sciences, communications or related discipline
Excellent time management and project management skills, including management of very large and/or multiple projects, meeting deadlines, and maintaining budgets
Ability to provide management direction and developmental support to direct reports; provide challenging and stretching assignments; delegate tasks to empower others; share ownership and visibility
Proficiency in Microsoft Suite, especially Microsoft PowerPoint, with the ability to produce well-designed and effective decks
Effective leadership skills focused on account services, strategic medical communications, and business processes
Negotiation, conflict resolution, and people management skills
Attention to detail and accuracy
Ability to identify key issues and creatively and strategically overcome challenges
High level of integrity, confidentiality and accountability
Ability to think analytically and effectively plan, prioritize, and execute
Expert verbal and written communication skills
Expert presentation and persuasion skills
Ability to travel as necessary (<10%) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Vice President, Client Services 🔥 8 hours ago BOLDSCIENCE 51 - 200 🏥 Healthcare 💊 Pharmaceuticals 📣 Marketing Website LinkedIn All Job Openings Vice President leading global client services for BOLDSCIENCE’s medical communications agency. Managing accounts, teams, financials, and new business across the US and UK. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 📁 Client Services Director, Client Services Implementation 🕒 Yesterday EVERSANA 5001 - 10000 💼 Consulting 🏥 Healthcare ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Director implementing Patient Services programs for EVERSANA, a life sciences commercialization services company. Managing pharma client relationships, documentation, workstreams, and program launches. 🇺🇸 United States – Remote 💵 $103.5k - $145k / year ⏰ Full Time 🔴 Lead 📁 Client Services 🦅 H1B Visa Sponsor Director, Client Services 🕒 4 days ago Med-Metrix 1001 - 5000 🏥 Healthcare ☁️ SaaS Website LinkedIn All Job Openings Director leading client satisfaction and retention for Med-Metrix healthcare clients. Managing client teams, optimizing revenue-cycle performance, resolving issues, and driving account growth. 🇺🇸 United States – Remote 💰 Private equity on 2025-09 ⏰ Full Time 🔴 Lead 📁 Client Services SVP, Client Services – Market Access 🕒 4 days ago RevHealth 51 - 200 🏥 Healthcare 💼 Consulting 📣 Marketing Website LinkedIn All Job Openings Senior Market Access leader growing pharmaceutical healthcare marketing client accounts at RevHealth. Guiding strategy, cross-functional teams, client partnerships, profitability, and practice development. 🇺🇸 United States – Remote 💵 $190k - $225k / year 💰 Private equity on 2022-08 ⏰ Full Time 🔴 Lead 📁 Client Services Client Services Director – Previous Claims Experience Required 🕒 5 days ago Sedgwick 10,000+ employees 🏗️ Construction 💼 Consulting 🏥 Healthcare Website LinkedIn All Job Openings Client Services Director managing complex workers’ compensation, liability, and auto claims accounts for Sedgwick. Overseeing client retention, renewals, service plans, and account teams remotely. 🇺🇸 United States – Remote 💵 $100k - $130k / year ⏰ Full Time 🔴 Lead 📁 Client Services 🦅 H1B Visa Sponsor View More Client Services Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs