IT Operations Analyst

Citrus Health Group

. Own intake, prioritization, and resolution of IT service requests across ticketing system, email, and Teams .

Posted 9/23/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $65,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and operations, particularly in managing Microsoft 365 services, endpoint management, and user access through Entra ID. Proficient in streamlining onboarding processes, device provisioning, and maintaining compliance with security standards.

Highest-signal resume keywords

Microsoft 365 Services ManagementWindows 11 Endpoint ManagementEntra ID User ManagementMicrosoft Intune Device ManagementTicketing System Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportEndpoint ManagementDevice ProvisioningTroubleshootingSLA ManagementProcess ImprovementSecurity ComplianceMFA ImplementationCollaboration Tools SupportSharePoint Permissions Management

Soft Skills

Problem-SolvingCommunicationAttention to DetailCollaborationProactive Approach

Tools & Technologies

Microsoft 365Windows 11Microsoft IntuneSharePointOneDriveTeamsDefenderConditional AccessTicketing SystemEndpoint Security Tools

Industry Keywords

IT OperationsService RequestsRemote Work SupportGovernance StandardsIdentity Security

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Own intake, prioritization, and resolution of IT service requests across ticketing system, email, and Teams
Manage workload against defined service levels and business priorities
Resolve technical issues across identity, collaboration platforms, and endpoint devices
Identify recurring issues and contribute to process improvements and long-term solutions
Collaborate with the internal IT team and external MSP partners to ensure service continuity
Provide advanced operational support for Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint
Manage SharePoint and OneDrive access requests, permissions, file access, sharing, and synchronization issues
Support adoption and effective use of collaboration tools and assist with governance standards
Own onboarding: provision accounts, assign licenses, configure and ship laptops, coordinate delivery and readiness, and provide initial login, MFA, and environment setup support
Execute offboarding: disable accounts, remove access, coordinate device return, tracking, and disposition
Manage endpoint lifecycle by building, configuring, deploying, refreshing, and troubleshooting laptops
Support Intune-managed device enrollment, compliance, policy alignment, and issue resolution
Maintain ticket documentation, root-cause and resolution details, processes, SOPs, end-user documentation, and knowledge-base articles
Streamline onboarding, device provisioning, and support workflows
Enforce MFA, identity verification, secure account management, least-privilege access, and compliance processes
Identify and escalate phishing, suspicious activity, and other security concerns

Requirements

What you’ll need

3–5 years of experience in IT support, IT operations, or endpoint management
Strong working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Strong working knowledge of Windows 11 endpoint management and troubleshooting
Strong working knowledge of Entra ID (Azure AD) user and access management
Experience with device provisioning, imaging, and shipping logistics
Experience working within a ticketing system and SLA-driven environment
Strong problem-solving and communication skills
Experience with Microsoft Intune and modern device management (preferred)
Experience supporting distributed/remote work environments (preferred)
Familiarity with SharePoint permissions and governance models (preferred)
Exposure to endpoint security and identity security tools, including Defender and Conditional Access (preferred)
Ownership mindset with strong operational accountability
Ability to manage competing priorities and deliver consistent outcomes
Strong communication across technical and non-technical audiences
Attention to detail and process discipline
Proactive approach to problem-solving and continuous improvement
Collaborative team player with sound escalation judgment