Digital Channels Coordinator

City National Bank of Florida

. Perform wire callback verification .

Posted 10/21/2026full-timeCoral Gables • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in foreign exchange operations, wire transfer processing, and ACH transactions while ensuring compliance with relevant regulations. Proficient in managing large-dollar transactions and resolving complex client issues in a fast-paced financial services environment.

Highest-signal resume keywords

Foreign Exchange OperationsWire Transfer ProcessingACH Transaction ManagementRegulatory ComplianceAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Wire Callback VerificationACH ProcessingTransaction ReconciliationLarge-Dollar Transaction BalancingForeign Currency Payment ProcessingSWIFT ServicesOperational ControlsRisk Management PracticesEFT ReportingDigital Banking Support

Soft Skills

Analytical SkillsProblem-Solving SkillsVerbal CommunicationWritten CommunicationJudgment and Decision-Making

Tools & Technologies

Microsoft WordMicrosoft ExcelOnline Banking SystemsDigital Banking PlatformsTicketing Systems

Industry Keywords

Financial Services IndustryForeign Exchange TransactionsACHWire Transfer RequirementsRegulation ESanctions Screening

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Perform wire callback verification
Work wire production and internal ticketing queues to disposition exception transfers promptly
Work ACH internal ticketing queues and process ACH bank/client files
Work the ACH Non-Post application and create/edit ACH originator profiles
Perform start-of-day and end-of-day balancing with the Federal Reserve, Core, and foreign exchange correspondent
Process and support foreign exchange wire transactions and related foreign currency payment activities
Support FX Wire Room and SWIFT service activities, including transaction processing, research, exception handling, and reconciliation
Write, process, reconcile, and balance large-dollar transactions in foreign and domestic currencies
Research and resolve complex client and operational foreign exchange issues
Participate in testing and implementation of foreign exchange products, payment applications, system upgrades, and enhancements
Assist with weekly/monthly department reports
Work online banking and bill pay enrollment queues and Digital Banking, ATM, MRDC, CityTel, and EFT ticketing queues
Ensure compliance with Regulation E, Visa, network rules, and bank policies for cardholder disputes
Conduct disputes, complete EFT and Online Banking reports, and reconcile closed disputes and related general ledger entries
Review new business debit card profiles and documentation
Review disputes, minimize losses, and present claims over $1,000 or employee claims to Enterprise Risk Management
Review compromised card notifications and follow established procedures
Report system issues to vendors and escalate potential client-impact issues to management
Test and implement new products, system upgrades, and enhancements
Troubleshoot online banking, debit card, bill pay, MRDC, CityTel, and ATM issues
Research complex client/system issues and escalate as needed
Troubleshoot debit card denials involving card rules and exempt card rules for authenticated transactions
Identify efficiencies and recommend procedural enhancements
Cross-train across Digital Payments and Digital Banking operating units

Requirements

What you’ll need

2-4 years of experience in Online Banking/Electronic Banking, ACH, or related experience in the Financial Service Industry
Knowledge of foreign exchange operations, FX wire processing, SWIFT services, and foreign currency transaction workflows
Ability to process, reconcile, and accurately balance large-dollar transactions in foreign and domestic currencies
Knowledge of wire transfer requirements, sanctions screening requirements, operational controls, and risk management practices applicable to foreign currency payments
Good analytical and problem-solving skills
Excellent verbal and written communication skills, including diplomacy and tact
Proficient in Microsoft Word and Excel
Ability to sustain a high level of confidentiality
Ability to exercise judgment when resolving issues or determining appropriate escalation paths in accordance with established procedures
Ability to follow oral and written instructions
Ability to multi-task and manage multiple assignments simultaneously in a high-volume, fast-paced, deadline-oriented environment
High School Diploma or GED equivalent required
An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for interview participation in accordance with applicable law
Hybrid workplace policy