Digital Channels Coordinator

City National Bank of Florida

. Provide internal and external client support for issues and products under the Digital Channels department .

Posted 10/21/2026full-timeCoral Gables • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Online Banking and ACH processes, ensuring compliance with Regulation E and bank policies while managing client support and ticketing queues. Proficient in analytical problem-solving and effective communication to enhance operational efficiency and client satisfaction.

Highest-signal resume keywords

Online Banking ExperienceACH ProcessingRegulation E ComplianceMicrosoft Excel ProficiencyAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ACH ProcessingWire Production ManagementTicketing Queue ManagementGeneral Ledger ReconciliationEFT ReportingOnline Banking TroubleshootingDebit Card ManagementSystem Testing and ImplementationBalancing with Federal ReserveClient Dispute Resolution

Soft Skills

Excellent Communication SkillsAnalytical SkillsProblem SolvingDecision MakingConfidentiality

Tools & Technologies

Microsoft WordMicrosoft ExcelDigital Banking SystemsATM SystemsEFT Systems

Industry Keywords

Financial ServicesDigital ChannelsClient SupportComplianceHigh Volume Environment

About the role

Key responsibilities & impact

Provide internal and external client support for issues and products under the Digital Channels department
Perform wire callback verification and manage wire production and internal ticketing queues
Process ACH files and manage ACH ticketing queues, non-post applications, and originator profiles
Perform start-of-day and end-of-day balancing with the Federal Reserve, Core, and foreign exchange correspondent
Assist management with weekly and monthly department reports
Manage online banking and bill pay enrollment queues
Manage Digital Banking, ATM, MRDC, CityTel, EFT, and related ticketing queues
Ensure compliance with Regulation E, Visa, network rules, bank policies, and procedures for cardholder disputes
Conduct, research, reconcile, and report on disputes; ensure accurate general ledger entries and escalate significant claims
Review new business debit cards and card profiles; follow up on account documentation when necessary
Complete EFT and Online Banking reports within established deadlines
Review compromised card notifications and follow established procedures
Report system issues to vendors and escalate potential client-impacting issues to management
Assist with testing and implementation of new products, system upgrades, and enhancements
Troubleshoot online banking, debit cards, bill pay, MRDC, CityTel, and ATM issues
Research complex client and system issues and escalate unresolved matters
Troubleshoot debit-card denials related to card rules and exempt rules for authenticated transactions when requested
Identify efficiencies and recommend procedural enhancements
Complete department projects assigned by management and maintain regulatory compliance

Requirements

What you’ll need

5-7 years of experience in Online Banking/Electronic Banking, ACH, or related experience in the Financial Service Industry
Excellent verbal and written communication skills including diplomacy and tact
Good analytical and problem solving skills
Ability to make independent decisions
Proficient in Microsoft Word and Excel
Ability to sustain high level of confidentiality
Ability to follow oral and written instructions
Ability to multi-task and coordinate on-going projects/tasks and function efficiently in a high volume, fast paced, deadline-oriented environment
High School Diploma or GED equivalent
Equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for interview participation in accordance with applicable law