Digital Channels Coordinator I

City National Bank of Florida

. Provide full internal and external client support for issues and products under the Digital Channels department .

Posted 10/5/2026full-timeCoral Gables • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Online Banking and ACH processes, ensuring compliance with Regulation E and bank policies while providing exceptional client support. Proficient in troubleshooting digital banking issues and managing internal ticketing queues effectively.

Highest-signal resume keywords

Online Banking ExperienceACH ProcessingRegulation E ComplianceMicrosoft Word ProficiencyAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ACH ProcessingWire Callback VerificationDigital Banking SupportEFT ProcessingGeneral Ledger ReconciliationTicketing Queue ManagementSystem TroubleshootingData AnalysisReport GenerationClient Issue Resolution

Soft Skills

Excellent CommunicationDiplomacyTactIndependent Decision MakingMulti-tasking

Tools & Technologies

Microsoft ExcelMicrosoft Word

Industry Keywords

Financial Service IndustryRegulation ECardholder DisputesCompromised-Card NotificationsHigh Volume Environment

About the role

Key responsibilities & impact

Provide full internal and external client support for issues and products under the Digital Channels department
Perform wire callback verification and work wire production and internal ticketing queues
Work ACH internal ticketing queues, process ACH files, work the ACH Non-Post application, and create/edit ACH originator profiles
Perform start-of-day and end-of-day balancing with the Federal Reserve, Core, and foreign exchange correspondent
Work online banking and bill pay enrollment queues
Work Digital Banking, ATM, MRDC, CityTel, EFT, and related internal ticketing queues
Ensure compliance with Regulation E, Visa, associated network rules, and bank policies for cardholder disputes
Conduct, research, reconcile, and review disputes; ensure accurate general ledger and write-off account entries
Oversee network and suspense general ledger accounts
Complete EFT, Online Banking, and department reports within established deadlines
Review new business debit cards and follow up on account documentation when applicable
Review compromised-card notifications and follow established procedures
Report system issues to vendors and escalate potential client-impact issues to management
Assist with testing and implementation of new products, system upgrades, and enhancements
Troubleshoot online banking, debit card, bill pay, MRDC, CityTel, and ATM issues
Research complex client/system issues and escalate unresolved issues
Troubleshoot debit-card rule denials and exempt card rules for authenticated transactions when requested
Identify efficiencies and recommend procedural enhancements
Complete department projects and assist management with weekly/monthly reports

Requirements

What you’ll need

Minimum 2 years of experience in Online Banking/Electronic Banking, ACH, or related experience in the Financial Service Industry
Excellent verbal and written communication skills including diplomacy and tact
Good analytical and problem solving skills
Ability to make independent decisions
Proficient in Microsoft Word and Excel
Ability to sustain high level of confidentiality
Ability to follow oral and written instructions
Ability to multi-task and coordinate on-going projects/tasks and to function efficiently in a high volume, fast paced deadline oriented environment
High School Diploma or an equivalent combination of education and relevant professional experience may be considered in lieu of a degree

Benefits

Comp & perks

Hybrid workplace policy
Equal Opportunity Employer
Reasonable accommodations for the interview process
Interactive accommodation process in accordance with applicable law