Digital Channels Coordinator II

City National Bank of Florida

. Perform wire callback verification .

Posted 10/30/2026full-timeCoral Gables • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing and reconciling large-dollar foreign and domestic currency transactions, with a strong understanding of foreign exchange operations and wire transfer requirements. Proficient in managing online banking and ACH processes while ensuring compliance with regulatory standards and operational controls.

Highest-signal resume keywords

Foreign Exchange OperationsACH ProcessingWire Transfer RequirementsRegulatory ComplianceAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Wire Callback VerificationACH Bank ProcessingForeign Currency TransactionsTransaction ReconciliationSWIFT ServicesEFT ReportingDigital Banking SupportOperational ControlsRisk Management PracticesSanctions Screening

Soft Skills

Excellent Communication SkillsAnalytical SkillsJudgment and Decision-MakingMulti-Tasking AbilityConfidentiality

Tools & Technologies

Microsoft WordMicrosoft ExcelOnline Banking SystemsDigital Payment PlatformsATM Systems

Industry Keywords

Financial Services IndustryForeign Exchange Payment ProcessesCardholder DisputesHigh-Volume EnvironmentClient Service Standards

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Perform wire callback verification
Work wire production queues and disposition exception transfers in a timely manner
Work wire and ACH internal ticketing queues
Process ACH bank and client files
Work the ACH Non-Post application
Create and edit ACH originator profiles
Perform start-of-day and end-of-day balancing with the Federal Reserve, Core, and foreign exchange correspondent
Process and support foreign exchange wire transactions and related foreign currency payment activities
Support FX Wire Room and SWIFT service activities, including transaction processing, research, exception handling, and reconciliation
Write, process, reconcile, and accurately balance large-dollar foreign and domestic currency transactions
Research and help resolve complex client and operational foreign exchange issues
Participate in testing and implementation of foreign exchange products, payment applications, system upgrades, and enhancements
Maintain current knowledge of foreign exchange payment processes, wire transfer requirements, sanctions screening requirements, and industry developments
Assist management with weekly and monthly department reports
Work online banking and bill pay enrollment queues
Work Digital Banking, ATM, MRDC, CityTel, and EFT internal ticketing queues
Ensure compliance with Regulation E, Visa, network rules, and bank policies for cardholder disputes
Conduct disputes according to policy and procedure
Oversee network and suspense general ledger accounts
Complete EFT and Online Banking reports within established deadlines
Review new business debit cards and follow up on account documentation when needed
Research and reconcile closed disputes, ensuring accurate GL and write-off entries
Review disputes, minimize bank losses, and present claims over $1,000 to Enterprise Risk Management
Complete department projects assigned by management
Review compromised-card notifications and follow procedures
Report system issues to vendors and escalate potential client-impact issues to management
Assist with testing and implementation of new products, system upgrades, and enhancements
Troubleshoot online banking, debit card, bill pay, MRDC, CityTel, and ATM issues
Research complex client and system issues and escalate as needed
Troubleshoot debit card denials related to card rules and exempt card rules for authenticated client-requested transactions
Identify efficiencies and recommend procedural enhancements
Cross-train across Digital Payments and Digital Banking operating units
Adhere to department guidelines, policies, procedures, regulatory requirements, quality standards, timeliness expectations, and client service standards

Requirements

What you’ll need

2-4 years of experience in Online Banking/Electronic Banking, ACH, or related experience in the Financial Service Industry
Knowledge of foreign exchange operations, FX wire processing, SWIFT services, and foreign currency transaction workflows
Ability to process, reconcile, and accurately balance large-dollar transactions in foreign and domestic currencies
Knowledge of wire transfer requirements, sanctions screening requirements, operational controls, and risk management practices applicable to foreign currency payments
Good analytical and problem-solving skills
Excellent verbal and written communication skills, including diplomacy and tact
Proficient in Microsoft Word and Excel
Ability to sustain a high level of confidentiality
Ability to exercise judgment when resolving issues or determining appropriate escalation paths in accordance with established procedures
Ability to follow oral and written instructions
Ability to multi-task and manage multiple assignments simultaneously in a high-volume, fast-paced, deadline-oriented environment
High School Diploma or GED equivalent required
An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree
Must comply with applicable work authorization and employment laws

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for the interview process in accordance with applicable law