International Client Services Specialist

City National Bank of Florida

. Support clients in the Bank's Personal & Business Banking area .

Posted 10/5/2026full-timeCoral Gables • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and regulatory compliance within the banking sector, with a strong focus on sales performance and operational excellence. Proficient in handling complex transactions and maintaining confidentiality while ensuring adherence to federal and state regulations.

Highest-signal resume keywords

Client Relationship ManagementRegulatory ComplianceSales ExperienceTeller Operations KnowledgeAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KYCCIPReg EFraud PreventionAccount ProcessingMathematical FunctionsComplex Transaction HandlingDocumentation PreparationCross-SellingBSA Compliance

Soft Skills

Client ServiceCommunicationProblem-SolvingAnalytical SkillsConfidentiality

Tools & Technologies

Online Computer SystemTeller Terminal

Industry Keywords

Personal BankingBusiness BankingFinancial ServicesOperational PoliciesSecurity Policies

About the role

Key responsibilities & impact

Support clients in the Bank's Personal & Business Banking area
Service and enhance existing International Personal Banking client relationships and develop new personal and business client relationships
Complete regulatory documentation of a highly responsible and confidential nature
Participate in onboarding new clients by opening and processing accounts, products, and services
Serve as the primary servicing point of contact for clients
Ensure regulatory excellence, including resolving documentation, KYC, CIP, Reg E, fraud, overdraft, and wire-related matters
Process stop payments, internal transfers, domestic and international wire transfers, account openings and closings, CIS maintenance changes, loan advances, and paydowns
Handle exception items from Deposit Operations and Electronic Banking
Respond to client requests and inquiries regarding deposits, loans, accounts, billing, insurance, escrows, and flood insurance
Ensure compliance with operational and security policies and procedures
Make account-related decisions, including processing overdrafts within assigned limits
Provide written responses to BSA compliance inquiries
Correspond independently with clients and maintain confidential client files
Maintain strong product and system knowledge
Identify cross-sell opportunities and refer them to the assigned Relationship Manager
Communicate with internal departments and contact account officers and clients as needed
Prepare special reports, analyze trends, present findings to management, and make recommendations
Participate in client meetings as needed

Requirements

What you’ll need

2-4 years teller experience or client service experience, preferably in the financial service industry - required
Prior knowledge of procedures and policies related to bank teller functions
Working knowledge of an online computer system or teller terminal
Strong sales experience background
Proven abilities in needs-based sales and high-level client servicing
Ability to prepare or interpret detailed written materials and perform detailed mathematical functions accurately
Ability to handle complex transactions efficiently and accurately
Security consciousness, accuracy, and attention to detail
Understanding of compliance with Federal and State laws governing teller areas
Ability to meet and exceed sales goals and maintain a high level of client service
May need to work extended hours, including weekends
High School Diploma or GED equivalent
Equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for applicants participating in the interview process
Hybrid workplace policy