Mortgage Market Manager

City National Bank of Florida

. Report to the Director of Residential Lending .

Posted 10/1/2026full-timeOrlando • Florida • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in originating residential mortgages and managing sales processes to enhance customer experience and drive mortgage lending production. Possesses strong knowledge of banking products, compliance regulations, and strategic sales planning.

Highest-signal resume keywords

Residential Mortgage OriginationSales Strategy DevelopmentCustomer Experience ManagementCompliance KnowledgeTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Lending ProductionSales PrinciplesPipeline ManagementLoan ProcessesRisk Management FrameworkFinancial Solutions SellingMarket AnalysisRecruitment and TrainingBusiness Integrity OversightStrategic Partnerships

Soft Skills

Effective CommunicationCollaborationProblem SolvingInclusivity PromotionProfessional Development Support

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in Real Estate

Industry Keywords

Mortgage MarketsBanking ProductsRegulatory GuidelinesFair LendingCustomer GrowthSales GoalsMarket ShareDiversity and InclusionSales InitiativesClient Experience

About the role

Key responsibilities & impact

Report to the Director of Residential Lending
Maximize mortgage lending production in the assigned area
Grow mortgage market share and establish new bank customers
Drive cross-sell, pipeline management, recruiting, compliance, training, and development of direct reports
Meet and exceed individual and team sales goals, including deposits and loans
Manage strategic partnerships to maximize residential lending production for Mortgage Bankers and Loan Production Assistants
Grow, retain, and cultivate a diverse, inclusive, and effective sales team
Oversee business integrity of the assigned market area
Manage mortgage loan officer activities promoting and providing products and services
Drive productivity through sales initiatives and market strategies
Develop proactive sales plans for customer growth and retention
Manage sales processes to ensure an exceptional client experience
Implement policy changes in the assigned area
Analyze resources and staffing, evaluate direct reports, and support professional development
Recruit qualified Mortgage Bankers and maintain a recruitment pipeline
Oversee mortgage pipeline, upfront loan processes, and quality file submissions
Meet production budget goals and minimum production standards
Provide continuing education and roll out strategic initiatives
Maximize cross-sell efforts and create complete customer relationships
Collaborate with internal and external business partners on sales strategies
Establish partnerships with Retail, Wealth, and Commercial lines of business
Respond to escalations and promote a collaborative, inclusive work environment
Maintain knowledge of mortgage markets, products, pricing, laws, compliance, regulations, competitors, technology, and industry issues
Assess and manage business risks under the CNB Risk Management Framework
Ensure compliance with bank policies, regulatory guidelines, and Fair Lending
Ensure direct reports complete required compliance training on time

Requirements

What you’ll need

8-10 years of experience originating residential mortgages
Effective communication skills and ability to accurately transmit, receive, and interpret ideas, information, and needs
Knowledge of sales principles, processes, techniques, and tools
Ability to develop strategic, future-oriented sales plans
Knowledge of residential mortgage instruments and ability to apply them to specific situations
Knowledge of and ability to sell organizational products and services
Knowledge of banking products and services to meet customer needs and financial goals
Ability to identify prospects and create opportunities to sell financial solutions
Customer experience management knowledge and ability
Bachelor's Degree in Business, Real Estate, or related field

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for the interview process in accordance with applicable law