Senior International Client Services Specialist

City National Bank of Florida

. Support clients in the Bank's Personal & Business Banking area .

Posted 10/5/2026full-timeCoral Gables • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and regulatory compliance within the banking sector, with a strong focus on sales performance and operational excellence. Proficient in handling complex transactions and providing superior client service while adhering to federal and state regulations.

Highest-signal resume keywords

Client Relationship ManagementRegulatory ComplianceSales ExperienceTeller Procedures KnowledgeDetailed Mathematical Functions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingAccount ProcessingFraud ResolutionKYC DocumentationDodd-Frank ComplianceWire TransfersDeposit OperationsLoan ServicingException Item ResolutionMathematical Accuracy

Soft Skills

Attention to DetailProactive CommunicationProblem SolvingCustomer Service OrientationOrganizational Skills

Tools & Technologies

Online Computer SystemsTeller Terminals

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Personal BankingBusiness BankingFinancial ServicesBSA ComplianceReg E DisputesCIP ErrorsCross-SellingClient MeetingsSales GoalsConfidential Client Files

About the role

Key responsibilities & impact

Support clients in the Bank's Personal & Business Banking area
Service and enhance existing International Personal Banking client relationships
Develop relationships with new personal and business clients
Complete highly responsible and confidential regulatory documentation
Participate in onboarding new clients by opening and processing accounts, products, and services
Serve as the primary servicing point of contact for clients
Ensure regulatory excellence, including handling overdrafts, signature cards, KYC, account documentation, Dodd-Frank wires, disclosures, CIP errors, Reg E disputes, and fraud resolution
Follow bank-wide policies and procedures for deposit operations, wires, Dodd-Frank, and internal transfers
Process stop payments, internal transfers, domestic and international wire transfers, CIS maintenance changes, loan advances and paydowns, and account openings/closures
Resolve exception items from Deposit Operations and Electronic Banking
Respond to client requests and proactively contact clients to provide superior service
Handle deposit and loan inquiries and requests
Handle loan servicing requests, including advances, paydowns, statements, billing issues, insurance, escrows, and flood insurance
Ensure compliance with operational and security policies and procedures
Make account-related decisions, including processing overdrafts within policy and assigned limits
Provide written responses to BSA compliance inquiries
Correspond independently with clients about important matters
Organize and maintain confidential client files
Identify cross-sell opportunities and refer them to the assigned Relationship Manager
Communicate with other Bank departments and contact account officers and clients as needed
Prepare special reports, analyze trends, present findings to management, and make recommendations
Participate in client meetings with an account officer as needed

Requirements

What you’ll need

2-4 years of teller experience or client service experience, preferably in the financial service industry
Prior knowledge of bank teller procedures and policies
Working knowledge of online computer systems or teller terminals
Strong sales experience background
Proven abilities in needs-based sales and high-level client servicing
Ability to prepare or interpret detailed written materials
Ability to perform detailed mathematical functions accurately
Ability to handle complex transactions efficiently
Security-conscious, accurate, and attentive to detail
Understanding of compliance with federal and state laws governing teller areas
Demonstrated ability to meet and exceed sales goals and maintain a high level of client service
May need to work extended hours, including weekends
High School Diploma or GED equivalent
Equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree

Benefits

Comp & perks

Hybrid workplace policy
Equal Opportunity Employer
Reasonable accommodations for applicants participating in the interview process