Administrative Penalty System Screening Officer

City of Ottawa / Ville d’Ottawa

. Conduct screening reviews of administrative penalties according to the Administrative Penalty System adjudication process .

Posted 11/2/2026full-timeNepean • CanadaMid-LevelSenior💰 CA$61,663 - CA$72,158 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in interpreting and applying legislation, by-laws, and policies while managing administrative penalties and ensuring compliance with applicable regulations. Proficient in customer service, communication, and training to support optimal service delivery and quality control.

Highest-signal resume keywords

Legislation InterpretationAdjudicative Process KnowledgeGTechna KnowledgeFinancial Transaction ProcessingBilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Legislation ApplicationPenalty Program KnowledgeFinancial ReconciliationTechnical TroubleshootingData Integrity UnderstandingQuality ControlCase Management SystemsAdministrative Penalty SystemCorporate Records ManagementHealth and Safety Legislation Knowledge

Soft Skills

Excellent Communication SkillsCritical ThinkingJudgementOrganizational SkillsCustomer Service Skills

Tools & Technologies

MS Office SuiteVirtual Meeting PlatformsIP360PODINOVAH

Certifications & Qualifications

Criminal Records and Judicial Matters Check (Level 2)

Industry Keywords

Administrative Penalty SystemBy-LawsPoliciesRegulationsWorkers' Rights

About the role

Key responsibilities & impact

Conduct screening reviews of administrative penalties according to the Administrative Penalty System adjudication process
Review and examine photo evidence, financial documents, and other required information
Determine whether to affirm, vary, cancel, or extend payment deadlines
Communicate decisions to clients
Process penalty adjustment transactions
Support optimal service delivery within the Unit
Assist with quality control
Provide ongoing training to internal partners
Provide support and training to Hearing Officers

Requirements

What you’ll need

Completion of a 2 year college diploma in legal studies, business or a related discipline
Minimum of 3 years of experience in interpreting and applying legislation, by-laws, policies, and/or regulations, processes and procedures within a related field
Knowledge and understanding of penalty programs or systems and the adjudicative process
Knowledge of GTechna, IP360, POD and INOVAH
Understanding of computer networking, data integrity and network security
Knowledge of Corporate Records and Information Management systems
Knowledge of applicable provincial legislation and regulations, corporate policies and procedures
Knowledge of applicable health and safety legislation, including workers' rights and duties
Excellent communication and interpersonal skills
Excellent judgement and critical thinking skills
Ability to make sound decisions and exercise discretion and fairness
Ability to interpret, implement and explain legislation, municipal by-laws and policies
Ability to assess, process and reconcile financial transactions
Ability to review and adjudicate files with high attention to detail
Intermediate technical troubleshooting capabilities for case management programs/systems
Customer service skills with assertiveness and tact
Strong organizational and time management skills
Ability to work independently while managing a large caseload and adhering to a set schedule
Computer skills in MS Office Suite and virtual meeting platforms
Ability to work effectively as part of a team
French and English proficiency in oral, reading and writing
Criminal Records and Judicial Matters Check (Level 2) required

Benefits

Comp & perks

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements
Accommodation during all parts of the hiring process upon request
Accessible formats and communication supports available upon request