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Civic Marketplace

Chief Operating Officer

Civic Marketplace

. Report to Al Hleileh, CEO and Co-Founder .

Posted 10/6/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and ownership in driving commercial and operational outcomes, with a focus on building scalable systems and performance management. Possesses quantitative skills for analyzing dashboards and unit economics, while fostering collaboration in a fast-paced, mission-driven environment.

Highest-signal resume keywords
Commercial Operations ManagementPerformance ManagementQuantitative AnalysisLeadership in Early-Stage CompaniesPublic Sector Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Dashboard DevelopmentP&L ManagementBusiness Model DevelopmentOperational System BuildingUnit Economics Analysis
Soft Skills
PragmatismCuriosityDirect CommunicationCoaching AbilityHigh Standards
Certifications & Qualifications
Work Authorization in the United StatesBackground Check Compliance
Industry Keywords
MarketplaceRegulated EnvironmentsComplianceEarly-Stage CompaniesCommercial Backbone

About the role

Key responsibilities & impact
  • Report to Al Hleileh, CEO and Co-Founder
  • Own the commercial and operating engine, connecting product, operations, and commercial functions around a single growth north star
  • Build and personally review dashboards, reporting cadence, and performance management
  • Own commercial and operational outcomes with a GM and P&L mindset
  • Hire and manage a Commercial Lead
  • Help develop the business model and convert growth into a durable, higher-margin business
  • Set the tempo, make pragmatic trade-offs, and focus the team on measurable priorities
  • Build trust with public sector customers and ensure commercial activity withstands scrutiny
  • Build the commercial and operational backbone for Civic Marketplace's scaling
  • Collaborate with the CEO and a small team of operators and engineers

Requirements

What you’ll need
  • US preferred; remote with regular travel
  • Founder-level ownership and responsibility for outcomes
  • Recent hands-on operating experience
  • Experience building commercial or operational systems close to scratch, ideally in an early-stage or fast-moving environment
  • Strong quantitative instincts, including dashboards, cohorts, and unit economics
  • Ability to operate with pragmatism and speed under ambiguity
  • Leadership range to coach and raise standards without a large team
  • Low ego and high standards; direct, curious, and comfortable being challenged
  • Mission-driven, with curiosity about the public sector
  • Experience as a GM, COO, or Chief of Staff in an early-stage company, or experience in marketplace, regulated, or compliance-heavy environments is especially of interest
  • Must address work authorization in the United States
  • Willingness to undergo a background check in accordance with local law/regulations

Benefits

Comp & perks
  • Competitive compensation
  • Meaningful equity
  • High autonomy, high trust, and high ownership
  • Remote-first team with regular time together
  • Distributed-by-design work environment
  • Regular travel and team time together
  • Near-Co-Founder level role with material business impact