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CivicPlus

Account Manager

CivicPlus

. Communicate CivicPlus’s value proposition by phone and email to drive new functionality adoption and community engagement with existing clients .

Posted 11/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $54,100 - $75,700 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and relationship-building capabilities, leveraging persuasive communication and analytical skills to drive product adoption and community engagement. Proficient in utilizing AI tools to enhance productivity and decision-making in a sales development context.

Highest-signal resume keywords
Client Relationship ManagementSales Development ExperiencePersuasive Communication SkillsAI Tools UtilizationAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales DevelopmentClient EngagementTechnical DemonstrationsUpsellingProject Review Analysis
Soft Skills
Interpersonal SkillsCustomer-Focused MindsetTime ManagementProfessional Phone PresenceTask Prioritization
Tools & Technologies
AI Tools
Industry Keywords
Business DevelopmentCommunity EngagementClient FeedbackMarketingWebsite Best Practices

About the role

Key responsibilities & impact
  • Communicate CivicPlus’s value proposition by phone and email to drive new functionality adoption and community engagement with existing clients
  • Build lasting client relationships by teaching clients to maximize CivicPlus products, features, and new module releases
  • Identify opportunities for upsells and growth
  • Perform technical demonstrations of modules and new functionality
  • Consult with clients on website and community engagement best practices
  • Manage sales requests and new client setup processes
  • Complete communications with assigned clients within required timeframes
  • Respond to client correspondence in a timely manner
  • Analyze and compile accurate client feedback during project reviews
  • Perform other duties as assigned

Requirements

What you’ll need
  • Bachelor’s degree in business, marketing, or related field (preferred)
  • 2–5 years of experience in a BDS/SDR or similar sales development role
  • Strong persuasive, analytical, and interpersonal skills
  • Strong and consistent phone presence with the ability to engage clients professionally
  • Customer-focused mindset with the ability to anticipate client needs and concerns
  • Demonstrated ability to prioritize multiple tasks and deadlines
  • AI-forward mindset with a demonstrated ability to leverage AI tools to improve productivity, decision-making, and work quality
  • Demonstrated ability to effectively use AI tools to enhance productivity and outcomes
  • Applicants must be authorized to work in the US

Benefits

Comp & perks
  • Comprehensive health insurance
  • Dental insurance
  • Vision insurance
  • Flexible Time Off
  • 401(k) plan
  • Potential variable pay based on set quotas