Knowledge Management and Learning Specialist II

CivicPlus

. Create and maintain articles, guides, toolkits, lessons, and assessments across the Internal Knowledge Base and Learning Management System .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $61,700 - $87,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Knowledge Management and Learning Development, with a strong focus on content creation, governance, and improvement. Proficient in collaborating with subject matter experts and utilizing data to enhance content effectiveness and accessibility.

Highest-signal resume keywords

Knowledge ManagementContent DevelopmentLearning Management System (LMS) AdministrationTechnical WritingInformation Architecture

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content OrganizationGovernance PracticesInterviewing SkillsWritingEditingMarkdownBasic HTML FormattingData InterpretationContent Lifecycle ManagementAdult Learning Principles

Soft Skills

Influencing Without AuthorityBuilding RelationshipsSound Judgment

Tools & Technologies

Knowledge Base PlatformsDocumentation PlatformsAI ToolsLearning Management Systems

Industry Keywords

Content StandardsTaxonomyMetadataSearch OptimizationContent Health

About the role

Key responsibilities & impact

Create and maintain articles, guides, toolkits, lessons, and assessments across the Internal Knowledge Base and Learning Management System
Partner with subject matter experts to gather and validate information, resolve content gaps, and develop clear, accurate, accessible materials
Manage content requests and development projects, clarifying scope, coordinating stakeholders, and prioritizing work under L&D leadership direction
Manage content review schedules and subject matter expert follow-up across both systems
Audit resources, complete revisions, document review outcomes, and recommend consolidation or retirement
Maintain IKB governance, content standards, organization, taxonomy, and publishing practices
Recommend and implement approved governance improvements
Use search data, usage patterns, employee feedback, and review completion data to recommend content improvements and report on content health and unresolved risks
Coordinate LMS publishing, archival actions, audience assignments, and operational delivery
Coordinate rollout messaging and resource access with Internal Communications
Partner with Product Operations on internal product content and platform needs
Apply confidentiality, security, accessibility, and access standards throughout the content lifecycle
Validate AI-assisted content for accuracy, clarity, and completeness
Maintain contributor guidance and shared procedures
Cross-train with the L&D Specialist II and provide backup coverage for learning systems administration and operations

Requirements

What you’ll need

Bachelor's degree in Information or Knowledge Management, Learning and Development, Education, English, Communications, Human Resources, or a related field preferred, or equivalent work experience
3+ years of relevant experience in knowledge management, technical writing, content development, learning and development, or a closely related role
Hands-on experience with a knowledge base or documentation platform
Experience developing or improving content organization, standards, governance practices, or review workflows
Experience interviewing subject matter experts and developing, validating, and maintaining knowledge resources or learning content
Experience creating LMS lessons, curating learning content, or supporting LMS administration
Strong writing, editing, and interviewing skills
Working knowledge of information architecture, taxonomy, metadata, search optimization, and the content lifecycle
Ability to apply basic adult learning principles and accessible content practices
Ability to influence without authority and build effective subject matter expert relationships
Ability to interpret usage and feedback data and evaluate improvements
Comfort with content platforms, Markdown, and basic HTML formatting
Sound judgment with confidential information
Demonstrated ability to effectively use AI tools to enhance productivity and outcomes
Must be authorized to work in the US; CivicPlus is unable to provide visa sponsorship

Benefits

Comp & perks

Comprehensive health insurance
Dental insurance
Vision insurance
Flexible Time Off
401(k) plan