Marketing Technology Administrator

CLA (CliftonLarsonAllen)

. Provide day-to-day user and application support for Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Dataverse, and related CRM and marketing technologies .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $67,000 - $133,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates foundational knowledge of Microsoft Dynamics 365 Sales, Customer Insights, and Dataverse, with the ability to provide user support, execute data-quality activities, and communicate effectively with diverse audiences. Proficient in utilizing Microsoft Power Platform tools, including Power Apps and Power Automate, to enhance CRM processes and support automation initiatives.

Highest-signal resume keywords

Microsoft Dynamics 365 SalesPower AutomateCRM AdministrationData Quality ActivitiesAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Dynamics 365CRM FormsData ValidationConfiguration UpdatesUser Acceptance TestingPower AppsDuplicate DetectionAgile MethodologiesServiceNowMicrosoft Excel

Soft Skills

Verbal CommunicationWritten CommunicationAnalytical SkillsProblem-SolvingCollaboration

Tools & Technologies

Microsoft Power PlatformDataverseAzure DevOpsTicket Management PlatformsKnowledge Articles

Industry Keywords

CRM TechnologiesMarketing SystemsUser SupportData PrivacyAccess Controls

Tech Stack

Tools & technologies

AzureServiceNow

About the role

Key responsibilities & impact

Provide day-to-day user and application support for Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Dataverse, and related CRM and marketing technologies
Complete routine CRM administration and approved configuration updates, including user access, forms, views, dashboards, queues, and basic business rules
Work incidents, service requests, defects, and enhancement tickets through triage, troubleshooting, status communication, resolution, and escalation
Research recurring user or system issues and update knowledge articles or support documentation
Support data-quality activities including imports, exports, validation, duplicate review, cleanup, and reconciliation
Monitor Power Automate flows and system processes, troubleshoot basic issues, and escalate unresolved failures
Execute test cases for enhancements, updates, and defect fixes; document results and assist with user acceptance testing
Support release and deployment activities and perform post-deployment validation
Identify automation and process-improvement opportunities
Create or maintain basic Power Automate flows and assist with Power Apps or Dataverse updates
Maintain ticket notes, configuration records, test evidence, knowledge articles, process documentation, and user support materials
Deliver training and guidance to end users
Collaborate with team members and business stakeholders on CRM-related work
Assist with documenting requirements, process steps, user stories, and acceptance criteria
Communicate technical information to technical and non-technical audiences

Requirements

What you’ll need

No experience required
1 year of relevant experience preferred
Experience with Dynamics CRM or marketing systems preferred
Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree
Foundational knowledge of Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Microsoft Dataverse, and model-driven applications
Basic knowledge of CRM forms, views, dashboards, queues, business rules, user access, security roles, duplicate detection, and auditing
Working knowledge of Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse
Familiarity with ServiceNow or a comparable ticket-management platform
Familiarity with Azure DevOps or a comparable work-tracking tool
Ability to follow documented procedures for ticket handling, troubleshooting, testing, data-quality activities, configuration updates, and release validation
Good analytical and problem-solving skills
Good verbal and written communication skills
Proficiency with Microsoft Excel for basic data validation, reconciliation, and analysis
Awareness of data privacy, access controls, and responsible handling of sensitive business information
Familiarity with Agile or Scrum delivery methods
Ability to communicate technical information clearly to technical and non-technical audiences

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
401(k)
Wellness benefits supporting physical, financial, social, and emotional well-being
Growth opportunities
Flexible work environment
Collaborative work environment