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Seasonal IT Client Support Analyst
CLA (CliftonLarsonAllen). Respond to chat support requests from CLA clients and internal CLA members .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and IT support, with a strong focus on problem-solving, effective communication, and the ability to work both independently and collaboratively. Proficient in utilizing IT ticketing systems and chat support to enhance client interactions and resolve issues efficiently.
Highest-signal resume keywords
Customer Service SkillsIT Support ExperienceProblem-Solving SkillsVerbal And Written Communication SkillsWorking Knowledge Of IT Ticketing Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
Interpersonal SkillsCreative SkillsSound JudgmentIntegrityDependabilitySense Of UrgencyResults OrientationAbility To Work IndependentlyAbility To Work In A Team Setting
Tools & Technologies
IT Ticketing SystemsChat Support
Certifications & Qualifications
High School Diploma Or Equivalent
About the role
Key responsibilities & impact- Respond to chat support requests from CLA clients and internal CLA members
- Troubleshoot and resolve basic login and application navigation issues
- Log detailed activities and track requests using an incident management database
- Share support experiences and issues with the team
- Cultivate working knowledge of the IT ticketing system and chat support
Requirements
What you’ll need- Minimum 1 year experience working in customer service and providing IT support
- High school diploma or equivalent
- Excellent interpersonal skills
- Strong problem-solving and creative skills
- Ability to exercise sound judgment
- High level of integrity and dependability
- Strong sense of urgency and results orientation
- Strong verbal and written communication skills
- Strong customer service skills
- Ability to work independently and in a team setting
- Working knowledge of IT ticketing systems and chat support
Benefits
Comp & perks- Comprehensive benefit options including health, dental, vision, and 401k
- Wellness support focused on physical, financial, social, and emotional well-being