Technical Project Lead

CLA (CliftonLarsonAllen)

. Lead technical and functional discovery with dealership clients to understand current state, pain points, and business needs .

Posted 10/1/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in dealership management systems, particularly Tekion, with a strong focus on technical support, process improvement, and client engagement. Capable of leading discovery sessions, scoping projects, and providing effective solutions to enhance service delivery.

Highest-signal resume keywords

Dealership Management Systems (DMS)Tekion Platform CertificationTechnical SupportProcess ImprovementClient Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DiscoveryIssue ClassificationSoftware Deployment StrategiesDocumentationProject Scoping

Soft Skills

CommunicationProblem-SolvingCollaboration

Tools & Technologies

Service-Delivery Toolkits

Certifications & Qualifications

Tekion Platform Certification

Industry Keywords

Dealership ClientsPost-Implementation SupportKnowledge Base Management

About the role

Key responsibilities & impact

Lead technical and functional discovery with dealership clients to understand current state, pain points, and business needs
Classify client issues as training, configuration, workflow, integration, data, or product-defect issues
Reproduce and document customer issues
Scope technical support, optimization, and remediation projects
Work with the Growth team to develop estimates, assumptions, deliverables, and Statements of Work
Develop and implement efficient software deployment strategies and service-delivery toolkits
Support post-implementation engagements
Provide Tier 1 support to Tekion dealership clients
Own the escalation path to Tekion
Maintain a knowledge base of recurring dealership issues, root causes, and solutions
Continuously improve processes and methodologies

Requirements

What you’ll need

4 years of experience required
Experience with dealership management systems (DMS), preferably Tekion
Bachelor's degree required; combination of relevant experience, education, and training may be accepted in lieu of degree
Degree in Accounting, Computer Science, Information Technology, or a related field preferred
Tekion platform certification preferred
Position could require travel

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
401(k)
Comprehensive benefit options supporting physical, financial, social, and emotional well-being