Call Center – FNOL Customer Service Representative

Claims Management Resources, Inc. (CMR)

. Accept inbound calls from engineers, technicians, and other field operators reporting First Notice of Loss (FNOL) .

Posted 10/31/2026full-timeRemote • United StatesJunior💰 $13 - $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and accurately enter data into a customized database. Proficient in analyzing photos and interpreting information to report damage while maintaining a high typing speed and accuracy.

Highest-signal resume keywords

Customer Service Call Center ExperienceTyping Speed Of 55 WpmMicrosoft Excel ProficiencyAdvanced Phone Communication SkillsPhoto Analysis Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryPhoto AnalysisTypingClaim ReportingScript Following

Soft Skills

Verbal CommunicationActive ListeningWritten CommunicationReading Comprehension

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft TeamsPDFs

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

First Notice Of LossFNOLCustomer RepresentativesUnderground Damage Reporting

About the role

Key responsibilities & impact

Accept inbound calls from engineers, technicians, and other field operators reporting First Notice of Loss (FNOL)
Communicate effectively while entering data accurately into a customized database
Report underground damage to locate companies when applicable
Provide outstanding service to customer representatives
Analyze photos and map the correct location
Record FNOL claims used to report damage to clients’ property
May be assigned special projects
Work within a department operating 24/7/365 with multiple schedules

Requirements

What you’ll need

Must reside in the United States
Applicants residing in California, North Carolina, Washington State, Illinois, and/or Oregon are ineligible
High school diploma or equivalent
6 months to 1 year of previous customer service call center experience required
Ability to type a minimum of 55 wpm, error free; typing test required
Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
Advanced phone and verbal communication skills
Active listening skills
Excellent written communication skills
Excellent reading skills; must be able to read and follow a script
Ability to analyze and interpret photos to determine damage
Must establish an appropriate work environment at home
Pre-employment drug screening and criminal background check mandatory
Experience with Microsoft Teams is a plus

Benefits

Comp & perks

Tiered Support Bonus System: Level 1 = $105; Level 2 = $150; Level 3 = $205
FNOL Incentive Program: $10 earned for each qualifying day, paid on the 5th of the following month
Company events celebrating achievements
Volunteer events throughout the year
Healthy work-life balance
Paid time off accrued at 5 hours per pay period, equal to 3 weeks in the first full year
$50/month toward internet service costs
Necessary computer equipment provided
Matched 401(k)
Full menu of benefits
Equal Opportunity Employer