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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex client relationships and overseeing delivery health across clinical studies, with a strong focus on the drug development process and eCOA. Possesses excellent organizational, communication, and problem-solving skills to ensure client satisfaction and operational efficiency.
Highest-signal resume keywords
Client Relationship ManagementProject CoordinationDrug Development Process KnowledgeStakeholder ManagementOperational KPI Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical ResearchECOAProject ManagementPortfolio ManagementFinancial Performance Monitoring
Soft Skills
Excellent CommunicationProblem-SolvingAdaptabilityJudgmentOrganizational Skills
Industry Keywords
PharmaceuticalsClinical StudiesClient SuccessGovernance DiscussionsOperational Meetings
About the role
Key responsibilities & impact- Oversee delivery health across one or more assigned client portfolios, maintaining visibility across multiple clinical studies and ensuring consistent execution against client expectations
- Build trusted client relationships, understand priorities and challenges, and translate client needs into clear actions for Project Management teams, operational teams, and subject matter experts
- Identify portfolio-level delivery risks, manage escalations, drive timely resolution, and proactively address issues that could affect client satisfaction, revenue, or future opportunities
- Monitor study timelines, financial performance, operational KPIs, and agreed processes across assigned accounts, using insights to support governance discussions and continuous improvement
- Partner across the broader account team, including Business Development and Client Success, to support a consistent client experience, account strategy, retention, and long-term growth
- Prepare for and participate in client governance and operational meetings, communicating effectively with stakeholders and providing clear recommendations and direction
Requirements
What you’ll need- Bachelor’s degree or equivalent relevant experience
- 4–8 years of relevant experience in pharmaceuticals, clinical research, eCOA, or a related client-facing project, program, portfolio, or account environment
- Demonstrated experience managing complex client relationships and coordinating delivery across multiple projects, studies, or workstreams
- Knowledge of the drug development process; experience with eCOA or clinical study delivery is preferred
- Strong judgment and the confidence to make decisions, manage difficult conversations, and constructively challenge stakeholders while maintaining trusted relationships
- Proactive, adaptable, and comfortable operating independently in an environment where priorities can change and solutions are not always defined by established processes
- Excellent organizational, prioritization, stakeholder-management, and problem-solving skills, with the ability to balance portfolio-level visibility with important operational detail
- Excellent written and verbal English communication skills and the ability to work effectively across multidisciplinary and geographically distributed teams
- Ability to work remotely within the United States and travel periodically for client or business meetings
Benefits
Comp & perks- Competitive compensation
- Health, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off and company holidays
- Wellness programs and Employee Assistance Program
- Flexible remote work options