Director of Client Success

ClarityPay

. Manage a portfolio of clients and drive client success .

Posted 11/4/2026full-timeNew York City • New York • United StatesLead💰 $75,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and success, with strong data analysis skills and financial acumen in lending products. Proven ability to lead client implementations, develop growth strategies, and ensure compliance while effectively communicating with stakeholders.

Highest-signal resume keywords

Client ManagementData AnalysisFinancial AcumenClient Business Review PresentationsPowerPoint, Excel, and Word Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisClient Business Review PresentationsFinancial AcumenPoint-Of-Sale FinancingBNPLPrivate Label Credit CardsCo-Brand Credit CardsEmerging TechnologiesStrategy DevelopmentPerformance Tracking

Soft Skills

Exceptional CommunicationExecutive Presentation SkillsCollaborationProblem-SolvingTrust and Integrity

Tools & Technologies

AI ToolsMicrosoft PowerPointMicrosoft ExcelMicrosoft Word

Industry Keywords

Client SuccessComplianceContractual ObligationsPerformance ExpectationsGrowth Plans

About the role

Key responsibilities & impact

Manage a portfolio of clients and drive client success
Help clients get onboarded and manage programs daily
Serve as the main point of contact between clients and internal teams
Lead client implementation work plans and transition from Business Development
Establish performance expectations, track results, and report to stakeholders
Monitor and analyze performance and customer experience data
Develop growth and success plans and identify improvement opportunities
Present value-added analysis and align program performance with strategy
Handle day-to-day operational issues and support clients within SLAs
Coordinate, develop, and deliver regular client reviews and updates
Ensure legal, compliance, and contractual obligations are fulfilled
Share best practices and learnings to improve internal results
Promote ClarityPay values and act as a role model of trust and integrity
Report to the SVP of Client Success

Requirements

What you’ll need

5+ years of experience in point-of-sale financing, BNPL, private label credit cards, co-brand credit cards, or other partner lending businesses
Strong data analysis skills
Experience preparing client business review presentations
Exceptional communication and executive presentation skills
Financial acumen, preferably with knowledge of lending products, economics, and key performance drivers
Comfortable leveraging AI tools and emerging technologies to improve productivity, analysis, and decision-making
Able to work independently following established guidelines
Demonstrated success in early-stage or high-growth environments, helping shape strategy and product while collaborating across teams to solve complex challenges
Able to travel up to 20% of the time
Strong PowerPoint, Excel, and Word skills
Legally eligible to work in the US

Benefits

Comp & perks

Competitive fixed and variable compensation package
Comprehensive medical, dental, and vision benefits
Collaborative office culture
Opportunities to grow, lead, and shape the future of consumer finance
401k program