CX Enablement – Growth Strategy

Clay

. Design and scale onboarding and ever-boarding programs through live workshops, certifications, and training .

Posted 11/10/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $145,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and scaling onboarding and enablement programs, leveraging AI and automation to enhance knowledge sharing and learning personalization. Proven ability to collaborate across teams and manage enablement systems effectively in a high-growth SaaS environment.

Highest-signal resume keywords

Enablement Program DevelopmentCustomer Success ExperienceWorkshop FacilitationData Workflows and AutomationContent Management Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Onboarding Program DesignCertification DevelopmentPlaybook CreationData Workflow IntegrationAutomation Concepts

Soft Skills

Strong CommunicationFacilitation SkillsHighly OrganizedDetail-OrientedCollaborative

Tools & Technologies

NotionGongLearning Management Systems

Industry Keywords

SaaSCustomer StrategistsGTMPerformance Metrics

About the role

Key responsibilities & impact

Design and scale onboarding and ever-boarding programs through live workshops, certifications, and training
Capture top-performer practices and turn them into repeatable frameworks, talk tracks, and playbooks
Collaborate with Product, Marketing, and GTME to translate product releases into actionable workflows and plays
Build and maintain enablement systems for a rapidly growing GS team
Leverage AI and automation to optimize knowledge sharing and personalize learning
Improve ramp time, product adoption, retention, and measurable GS performance
Help shape onboarding, training, and development for customer strategists

Requirements

What you’ll need

4+ years experience in enablement or customer success, ideally in a high-growth SaaS environment
Strong communication and facilitation skills
Comfortable running workshops, certifications, and executive-level conversations
Technical fluency with data workflows, integrations, and automation concepts
Experience building and scaling onboarding, ever-boarding, certification, and playbook programs
Experience building content and managing enablement systems such as Notion, Gong, or an LMS
Curious, collaborative, and excited to partner across GTM
Highly organized and detail-oriented
Bias for action; able to take ownership and execute independently
NYC-based or willing to relocate; this role is in-person
Legally authorized to work in the United States
Must answer whether future U.S. work sponsorship is required

Benefits

Comp & perks

Equity
World-class coaching in creativity, management, and more
17,000+ customer community and 30k-member Slack community access
$1M Scholarship fund for GTME Education (company initiative)