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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management and customer success, with a strong focus on building C-suite relationships and driving technology adoption. Proven ability to define success metrics and influence product roadmaps while achieving iARR and GRR targets.
Highest-signal resume keywords
Strategic Account ManagementC-Suite Relationship BuildingIARR and GRR Target AchievementCross-Functional LeadershipChange Program Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisSuccess Metrics DefinitionBusiness Impact MeasurementTechnology AdoptionRenewals Management
Soft Skills
Executive PresenceConflict ResolutionRelationship BuildingCommunication SkillsBuilder Mentality
Industry Keywords
Fortune 500Transformation ConsultingManagement ConsultingStrategy AdvisoryCustomer Success
About the role
Key responsibilities & impact- Own a focused portfolio of strategic accounts
- Set a multi-year vision with executive teams and drive adoption across business units, regions, and functions
- Build trusted relationships with CROs, CMOs, and other executives
- Define success metrics, measure business impact through data, surveys, and interviews, and present results in executive business reviews
- Coordinate Sales, Solutions, Support, Product, and Engineering on complex programs, escalations, and risk management
- Own renewals and partner with Sales on cross-sell and upsell growth
- Represent influential customers internally and directly influence the product roadmap
- Help define how Clay’s Key Accounts segment engages, retains, and grows strategic relationships
Requirements
What you’ll need- 8–10+ years in strategic account management, customer success, or transformation consulting with Fortune 500 or similarly complex global organizations
- Experience building C-suite relationships and leading large-scale technology adoption or change programs
- Experience owning renewals and consistently hitting iARR and GRR targets
- Ability to set a vision, build frameworks, and turn product capabilities into measurable business outcomes
- Executive presence in high-stakes situations and conflict
- Cross-functional leadership without formal authority
- Technical curiosity and ability to understand the product deeply
- Builder mentality and interest in shaping a new team’s operating model
- Nice to have: background in management consulting or strategy advisory
- Legally authorized to work in the United States
- Located in the NYC tri-state area or willing to relocate within commuting distance
- Willing to work in the office 3+ days a week
Benefits
Comp & perks- Equity
- World-class coaching in creativity, management, and more
- $1M Scholarship fund for GTME Education (company initiative)
