GTM Engineer – CX

Clay

. Build and own post-sale workflow automations for health scoring, churn signal detection, expansion opportunity identification, and proactive customer outreach triggers .

Posted 11/4/2026full-timeNew York City • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and automating post-sale workflows, leveraging AI and data to enhance customer engagement and operational efficiency. Proficient in connecting and optimizing GTM systems, with a strong focus on performance measurement and iterative improvement.

Highest-signal resume keywords

RevOps ExperienceGTM EngineeringSalesforce IntegrationPython ProgrammingAI-Powered Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonJavaScriptSQLTypeScriptSalesforceGainsightVitallyChurnZeroData WarehousingBI Tools

Soft Skills

Executive PresenceEffective CommunicationProblem SolvingAdaptabilityCollaboration

Tools & Technologies

ClayEvent-Driven SystemsAPIsWebhooksAutomation Layers

Industry Keywords

Customer SuccessRevenue OperationsGrowth StrategyHypergrowth EnvironmentsWorkflow Automation

Tech Stack

Tools & technologies

JavaScriptPythonSQLTypeScript

About the role

Key responsibilities & impact

Build and own post-sale workflow automations for health scoring, churn signal detection, expansion opportunity identification, and proactive customer outreach triggers
Partner with Growth Strategy, Forward Deployed Engineering, and Product Support to translate business needs into automation requirements and iterate based on feedback
Build tooling that surfaces relevant customer context for GSMs before QBRs, during renewals, and ahead of expansion conversations
Extend Clay's platform into new use cases, dogfood new features, and act as a practitioner evangelist for Clay infrastructure and GTM Engineering
Partner with GTM leaders and frontline teams to understand the revenue motion and identify breakdowns
Own projects end-to-end from discovery and prototyping through rollout, adoption, and iteration
Identify opportunities to automate, augment, or redesign workflows using AI, data, and improved systems design
Design systems that improve speed, visibility, data quality, and execution across the funnel
Connect systems through APIs, webhooks, integrations, and automation layers
Measure performance, adoption, and business impact, then improve systems over time
Act as an internal thought partner on the future of AI-native GTM systems

Requirements

What you’ll need

At least 6-10 years working in a combination of RevOps, GTM Engineering or another similar applied technical discipline
At least 3 years in RevOps/Sales Ops, GTM Engineering, or equivalent
Experience building, developing, or connecting Salesforce and adjacent GTM systems
Hands-on experience with CS tooling such as Gainsight, Vitally, or ChurnZero
Proven ability to build and problem solve using Python, JavaScript, SQL, or TypeScript
Track record of deploying and building AI-powered internal tools, automations, or agentic workflows
Experience using data warehouses, BI tools, or event-driven systems
Executive presence and ability to communicate technical topics concisely to non-technical people and business requirements to technical audiences
Ability to operate effectively in ambiguous and fluid hypergrowth environments and drive change
Experience building in Clay as a primary workflow or enrichment layer is highly preferred, but not required
Bonus experience in analytics engineering, data science, and/or programming languages
Must be legally authorized to work in the United States
Must be located in the New York tri-state area or planning to relocate within commuting distance
Must be able to work in the office 3+ days a week

Benefits

Comp & perks

All employees can work with world-class coaches who specialize in creativity, management, and more
Hybrid work arrangement
Opportunity to work with innovative AI, data, and GTM Engineering infrastructure
$1M Scholarship fund for GTME Education (company initiative, not explicitly an individual benefit)