IT Support Engineer

Clay

. Triage and resolve incoming IT requests involving access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs .

Posted 10/31/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and helpdesk operations, with a strong focus on SaaS administration, ITSM platform management, and onboarding/offboarding workflows. Proven ability to enhance service delivery through process improvement and effective communication.

Highest-signal resume keywords

IT Support ExperienceSaaS AdministrationITSM Platform ManagementOnboarding And Offboarding WorkflowsClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportHelpdesk OperationsITSM ConfigurationIdentity And Access ManagementProcess Improvement

Soft Skills

Service Delivery InstinctsPrioritizationProcess-Oriented Approach

Tools & Technologies

Google WorkspaceSlackZoomNotionMeraki

Industry Keywords

OnboardingOffboardingAsset TrackingAV SupportAutomation Tooling

Tech Stack

Tools & technologies

ITSMMacOS

About the role

Key responsibilities & impact

Triage and resolve incoming IT requests involving access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs
Provision and deprovision accounts and coordinate hardware for onboarding and offboarding
Configure and improve the ITSM platform, including request categories, intake workflows, and queue management
Support conference room AV, networking equipment, peripherals, and general office technology
Administer Google Workspace, Slack, Zoom, Notion, and other core SaaS tools
Coordinate device provisioning, shipping, receiving, and basic asset tracking
Document processes, identify recurring request patterns, and improve or automate recurring work
Partner with the Head of IT to build and scale the helpdesk function

Requirements

What you’ll need

3 to 5 years in IT support, helpdesk, or a closely related role
Strong service delivery instincts; ability to prioritize, keep queues clean, and close requests with clear communication
Hands-on experience with ITSM platforms, including configuration and management
Broad SaaS administration experience with Google Workspace, Slack, Zoom, Notion, and similar platforms
Familiarity with conference room AV, Meraki or similar networking equipment, and common peripherals
Experience supporting onboarding and offboarding workflows end to end
Technical fluency with SaaS platforms, macOS, and basic identity and access management tasks
AI-forward mindset and experience using AI tools to improve efficiency and support
Process-oriented approach
Clear communication skills
Experience with Serval ITSM, fast-scaling startups, Okta or similar identity platforms, ITSM workflows or automations, or broader automation tooling is a bonus

Benefits

Comp & perks

World-class coaching in creativity, management, and more
$1M Scholarship fund for GTME Education
Hybrid work arrangement
Opportunity to help shape a new IT function and helpdesk process
AI-forward work environment