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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and scaling teams within Customer Success and Account Management, with a strong focus on driving revenue growth and retention in enterprise accounts. Possesses a systems-thinking mindset to build scalable processes and foster collaboration across Sales, Product, Engineering, and Marketing.
Highest-signal resume keywords
Team LeadershipCustomer Success ManagementRevenue Growth StrategyExecutive Relationship ManagementCoaching and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementRevenue GrowthKPI TrackingForecastingOpportunity IdentificationNegotiationProcess ImprovementGTM StrategyProduct Capability AnalysisB2B SaaS Experience
Soft Skills
Relationship BuildingCommunication SkillsCoachingAccountabilityCollaboration
Industry Keywords
Enterprise AccountsStrategic AccountsCustomer Growth FunctionHigh-Stakes SituationsSan Francisco Area
About the role
Key responsibilities & impact- Hire, develop, and lead a team of Strategic Growth Strategists
- Build and scale a high-performing enterprise-tier team
- Foster a culture of accountability, experimentation, and shared learning
- Initially own 1–2 strategic accounts to understand the customer base and lead from the front
- Drive expansion pipeline across Clay's largest and most strategic customers through multithreading, new use case discovery, and deepening existing use cases
- Guide multi-year account strategies, complex organizational navigation, and expansion within valuable accounts
- Support commercial processes from opportunity identification through redlines and negotiation in partnership with Sales
- Coach the team on Clay's product capabilities and connect go-to-market ideas to product possibilities
- Surface product pain-point patterns to relevant teams
- Partner with Sales, Product, Engineering, and Marketing leadership to represent major customers and influence roadmap and go-to-market strategy
- Own forecasting, KPI tracking, and executive reporting for expansion, retention, and account health
- Build and evolve playbooks and the operating model for engaging, retaining, and growing strategic accounts
Requirements
What you’ll need- 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with exposure to enterprise or strategic accounts
- 8+ years in customer-facing roles at a B2B SaaS company, including meaningful experience managing large or executive-level accounts
- Track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment
- Experience navigating and influencing at the executive/C-level, with customers and internally
- Genuine enthusiasm for coaching and developing people
- Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations
- Systems-thinking mindset; ability to identify bottlenecks, build scalable processes, and drive continuous improvement
- Technical aptitude and curiosity; comfort digging into product capabilities and connecting them to business outcomes
- Familiarity with the GTM space is a strong plus
- Legally authorized to work in the US for Clay
- Located in the San Francisco area or planning to relocate within commuting distance
- Willingness to work in the office 3+ days a week
Benefits
Comp & perks- Equity
- World-class coaching in creativity, management, and more
- $1M Scholarship fund for GTME Education (company initiative)