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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Workday HCM, including configuration, troubleshooting, and reporting, while effectively managing multiple projects and providing exceptional customer service to HR professionals. Strong analytical skills and the ability to mentor teammates in technical processes are essential.
Highest-signal resume keywords
Workday HCM ExperienceData Maintenance and Bulk Transaction FacilitationMicrosoft Office Proficiency, Including ExcelAnalytical and Problem-Solving SkillsHRIS Project Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workday ConfigurationData LoadingReport AuthoringDocumenting RequirementsTesting ProcessesHRIS ManagementBusiness Process UnderstandingCalculated FieldsCondition RulesMass Data Loading
Soft Skills
Detail-OrientedStrong Organizational SkillsClear Communication SkillsTeam PlayerSelf-Starter
Tools & Technologies
HRISProject Tracking ToolsMicrosoft OfficeWorkday
Certifications & Qualifications
Bachelor's Degree or Technical HR-Related Equivalent
Industry Keywords
HCMBenefitsCompensationAbsence ManagementCore HRLearning ManagementPayrollTime TrackingRecruitingTalent Management
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Respond to complex support and troubleshooting requests and routine requests as needed
- Provide customer service to HR professionals, accountants, business leaders, and other HR platform users
- Triage requests by severity and resolve or escalate issues appropriately
- Perform regular data maintenance, including mass data loading and bulk transaction facilitation
- Serve as an escalation point for complex questions and issues
- Design and configure HR technology to support business needs
- Uphold processes and procedures for uniform, efficient, compliant, and effective HRIS management
- Support vendor releases through impact analysis, feature testing, and identification of new functionality opportunities
- Develop, implement, and maintain HRIS training materials
- Author Workday reports for internal team audiences
- Monitor HRIS trends through industry and peer engagement
- Support and mentor teammates through technical development and obstacles
- Serve as technical lead for HRIS projects
- Formulate stakeholder options, timelines, and accountability for assigned work
- Log work accurately using project and task-tracking tools
- Maintain successful outcomes across multiple concurrent projects
Requirements
What you’ll need- Workday experience
- Experience working in an HCM supporting 10,000+ workers preferred
- Strong experience in Microsoft Office tools, including Excel
- Sound ethical judgment and ability to work with sensitive information
- Detail-oriented with strong organizational skills and ability to manage multiple concurrent priorities
- Ability to operate independently and prioritize work requirements with supervision
- Team player, self-starter, and motivated with ability to multitask while meeting deadlines
- Clear and professional written and verbal communication skills
- Ability to interact successfully with diverse team members, including HR staff, managers, technology professionals, and subject matter experts
- Ability to mentor teammates in technical expertise and champion team processes and policies
- Documenting recurring processes and solutions
- Strong analytical and problem-solving skills
- Practical understanding of Benefits, Compensation, Absence, Core HR, Learning, Payroll, Time Tracking, Recruiting, and Talent Management
- Workday HCM experience, including business processes, calculated fields, and condition rules
- Experience documenting requirements, processes, and test cases
- Bachelor's degree or technical HR-related equivalent
- 4+ years supporting cloud HR software applications in a configuration and troubleshooting role
Benefits
Comp & perks- Flexible health, dental, and vision benefits package
- Competitive 401K programs with investment options and company matching after one year
- Paid parental leave
- Tuition reimbursement
- Employee Assistance Programs
- Paid time to volunteer through the Clayton Impact program
- Holistic wellness programs covering physical, nutritional, social, financial, spiritual, and occupational wellness
- Onsite restaurant
- Onsite fitness facility with full gym
- In-person and virtual workout classes
- Yoga / barre studio
- Volleyball and basketball courts
- Walking paths
- Disc golf course