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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and technical product sales, with a strong ability to troubleshoot issues and provide training. Proven track record in account management and compliance with transportation regulations.
Highest-signal resume keywords
Customer Relationship ManagementTechnical Product SalesAccount ManagementTroubleshooting Technical IssuesCompliance with Transportation Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ForecastingTechnical Specifications AnalysisProposal Design and DeliveryCustomer Interaction DocumentationProduct Installation Verification
Soft Skills
CommunicationProblem-SolvingRelationship BuildingCustomer ServiceTraining and Guidance
Certifications & Qualifications
Relevant Industry CertificationsDOT Qualification Requirements
Industry Keywords
Customer Concerns ResolutionSavings Acquisition StrategiesMedium-Size kWh GoalsProgram Participation EncouragementFederal and State Regulations Compliance
About the role
Key responsibilities & impact- Act as a representative to the customer organization
- Establish and build relationships in local, regional and national markets
- Manage and promptly resolve customer concerns
- Record and track customer interactions according to corporate procedures
- Verify product installations and ensure paperwork is accurate and complete
- Sell technical products/services and train customers on technical specifications and program requirements
- Communicate program changes
- Develop strategies to drive increased savings acquisition
- Work with engineering and program teams to research and analyze technical specifications and requirements
- Prepare sales forecasts
- Troubleshoot technical issues and recommend solutions
- Maintain current accounts and develop new accounts for medium-size kWh goals across one or more programs
- Manage larger, moderate-risk, and complex accounts
- Act as local, on-site program and company representative for contractors
- Encourage program participation and overcome barriers
- Design and deliver proposals
- Document customer and contractor interactions and provide status updates to program staff
- Provide technical advice, guidance, and training on installation, adaptation, configuration, or enhancement
- Travel throughout a defined territory in a company-provided vehicle
Requirements
What you’ll need- Must be located in the UP Michigan
- 2-3 years relevant industry experience
- Bachelor’s degree preferred
- Relevant industry certifications could replace work experience
- Meet all applicable DOT qualification requirements, if applicable
- Comply with applicable federal, state, and local transportation regulations, if applicable
- Must be authorized to work in the country where the position is located without employer sponsorship or support
- Successful hires must pass pre-employment checks
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program with gift card redemption
- Employee Assistance Program
- Access to on-demand training courses