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Energy Advisor
CLEAResult. Provide individualized, ongoing support to property owners and contractors via phone and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while providing ongoing support to property owners and contractors. Proficient in managing high volumes of customer interactions and ensuring compliance with program requirements.
Highest-signal resume keywords
Customer Service ExperienceHigh-Volume CommunicationMicrosoft Office ProficiencyDetail-Oriented ApproachEnergy Efficiency Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Rebate ProcessingData EntryQA/QC Documentation ReviewCalculationsProgram Tracking
Soft Skills
Strong Communication SkillsOrganization SkillsPatienceAdaptability
Industry Keywords
SustainabilityProgram QualificationsIncentivesContract ComplianceEligibility
About the role
Key responsibilities & impact- Provide individualized, ongoing support to property owners and contractors via phone and email
- Support project conversion and contract compliance
- Troubleshoot customer and contractor questions and guide them on program requirements
- Complete rebate processing, calculations, data entry, and QA/QC documentation review
- Record customer and contractor interactions for program tracking and reporting
- Independently manage a steady, high volume of phone calls and emails in a remote setting
- Balance and prioritize phone and email interactions throughout the day
- Travel occasionally, around twice a year, for local, optional in-person program or contractor events if based in the area
- Guide homeowners and contractors through eligibility, paperwork, program qualifications, project completion, upgrades, incentives, and rebates
Requirements
What you’ll need- 0-1 years of relevant experience; customer service or high-volume communication experience is highly valued
- Comfortable navigating computer systems, including Microsoft Office, and general technology
- Strong communication, organization, and documentation skills
- Genuine interest in energy efficiency, sustainability, or helping customers
- No specific degree or major required
- Detail-oriented approach to resolving rebate and calculation issues
- Patience and adaptability for longer, in-depth customer conversations
- Ability to meet applicable DOT qualification requirements, if applicable
- Must be authorized to work in the country where the position is located without employer sponsorship or support
- Successful hires must pass pre-employment checks
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program with gift card redemption
- Employee Assistance Program
- Access to on-demand training courses