Program Coordinator

CLEAResult

. Support participants throughout all stages of program enrollment and completion .

Posted 10/13/2026full-timeRemote • Maine • United StatesMid-LevelSenior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing participant enrollment and support processes. Proficient in data tracking and Excel, with a focus on maintaining accurate records and improving program efficiency.

Highest-signal resume keywords

Customer ServiceMicrosoft Excel ProficiencyData TrackingOrganizational SkillsProblem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryPayment ProcessingTracking SystemsExporting ReportsProgram Enrollment Support

Soft Skills

Communication SkillsRelationship-BuildingEmpathyPatienceCritical Thinking

Industry Keywords

Participant SupportOutreachDocumentationDiverse PopulationsTransportation Regulations

About the role

Key responsibilities & impact

Support participants throughout all stages of program enrollment and completion
Serve as the primary point of contact for program participants
Conduct proactive outreach through phone and email
Guide participants through program requirements and processes
Identify participation barriers and provide solutions, resources, and support
Track participant progress and follow up on outstanding items
Maintain accurate participant records and program data using Excel and other tracking systems
Provide customer service and build positive participant relationships
Monitor deadlines, documentation, and participant status
Collaborate with internal teams to address customer needs and resolve issues
Recommend process improvements and share innovative ideas
Provide staff meetings and other program support

Requirements

What you’ll need

Strong customer service, communication, and relationship-building skills
Demonstrated empathy, patience, and a desire to help others succeed
Proficiency in Microsoft Excel and data tracking
Excellent organizational skills with strong attention to detail
Ability to manage multiple priorities and maintain consistent follow-up
Strong problem-solving and critical-thinking skills
Comfortable communicating with customers by phone and handling a high volume of outreach
Ability to work independently while maintaining accountability for results
Comfortable working with diverse populations and underserved communities
Payment processing
Data entry, gathering and tracking data, and assuring data quality
Exporting predesigned reports
If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations
Applicants must be authorized to work in the United States without employer sponsorship or support
Successful hires must pass pre-employment checks

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Company-paid health care concierge service
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time
Employee Recognition Program with gift card redemption
Employee Assistance Program
Access to on-demand training courses