Customer Success Manager

ClearRisk Inc.

. Serve as the primary contact for onboarding new customers, training ClearRisk users, and providing post-go-live support .

Posted 11/3/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management, onboarding, and training within a SaaS environment, with a strong focus on customer engagement and data-driven insights to enhance product adoption and user satisfaction.

Highest-signal resume keywords

Customer Success ManagementTraining Program DevelopmentCRM Platforms (Salesforce, ChurnZero)Data Analysis and ReportingProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Data ManagementTechnical TroubleshootingPerformance Metrics CreationSoftware Product ExplanationCustomer Journey Understanding

Soft Skills

Strong Communication SkillsAttention to DetailProactive Problem-SolvingOrganizational SkillsAdaptability

Tools & Technologies

Microsoft Office SuiteSalesforceChurnZeroClientSuccess

Industry Keywords

SaaS EnvironmentCustomer EngagementUser AdoptionAccount ManagementLearning and Development

About the role

Key responsibilities & impact

Serve as the primary contact for onboarding new customers, training ClearRisk users, and providing post-go-live support
Conduct training through online sessions, Q&As, webinars, and self-paced learning materials
Promote training sessions, webinars, and the ClearRisk Knowledge Base to encourage participation and user adoption
Use data to evaluate training impacts on customer success, product adoption, and business outcomes
Communicate regularly with customers, conduct interviews, gather system-usage feedback, and provide improvement insights
Create case studies and testimonials highlighting customer ROI success stories
Collaborate with internal teams and customers to support contract renewals and expansion opportunities
Provide customer-informed input into product, marketing, and sales processes
Gauge platform engagement and provide feedback on product and service improvements
Provide insights and best practices to help customers maximize ClearRisk platform value
Oversee and monitor customer implementations, timelines, and deliverables
Collaborate with internal teams to resolve technical issues
Support continuous improvements to onboarding, implementation, and adoption processes
Configure the platform according to customer requirements and troubleshoot technical issues with the development team
Create and manage key performance metrics and reporting
Assist in evaluating and refining Customer Success processes, methodology, and structure

Requirements

What you’ll need

University degree or college diploma in education or business administration, or equivalent
3–5 years of direct work experience in Customer Success, learning and development, Account Management, Client Services, or a related role, preferably within a SaaS environment
Experience with CRM and Customer Success Management platforms such as Salesforce, ChurnZero, ClientSuccess, or similar tools
Experience managing customer data, tracking engagement, monitoring customer health metrics, and generating reports
Technical aptitude to learn and explain software products, troubleshoot customer issues, and collaborate with development teams
Understanding and working knowledge of the customer journey and techniques for ensuring quality of deliverables
Strong organizational and project management skills
Attention to detail, multitasking, time management, meeting deadlines, and managing multiple accounts and priorities
Strong communication skills and ability to deliver effective training programs
Strong analytical skills and ability to interpret customer data and translate insights into actionable strategies
Customer-focused mindset with a proactive approach to problem-solving and relationship management
Ability to analyze data and customer feedback to drive engagement, retention, and process improvements
Outstanding written and verbal communication skills
Energetic, self-motivated, and results-oriented
Adaptability and resilience in a fast-paced, evolving environment
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook

Benefits

Comp & perks

Flexible work environment
Culture of openness and idea generation
Open access to decision makers
Career-building work
Diversity, inclusion, and community building
Competitive compensation package
Benefits package