Call Center Representative

Clearway Pain Solutions

. Provide customer service via telephone to patients in need of care .

Posted 11/4/2026full-timeAnnapolis • Maryland • United StatesJunior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while efficiently managing patient interactions and maintaining accurate medical records. Proficient in Microsoft Office and knowledgeable in medical terminology, ensuring compliance with HIPAA regulations and organizational standards.

Highest-signal resume keywords

Customer ServiceMedical TerminologyMicrosoft OfficeElectronic Medical Record (EMR)Call Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographics CollectionInsurance VerificationMedical Record MaintenanceAppointment SchedulingData Entry

Soft Skills

Excellent Communication SkillsAttention to DetailOrganizational SkillsProblem SolvingTeam Collaboration

Industry Keywords

HIPAA CompliancePatient CareMedical PracticeCall TriageConfidentiality

About the role

Key responsibilities & impact

Provide customer service via telephone to patients in need of care
Answer phones with a professional greeting and address patients’ needs professionally and efficiently
Serve as the primary conduit for information between company locations and callers
Obtain patient demographics, insurance information, and medical histories
Interact with patients, physicians, and pharmacists
Coordinate insurance documentation
Create and maintain patient medical records
Read medical records for verification
Maintain practice schedules
Exercise confidentiality and abide by HIPAA rules and regulations
Collect complete and accurate new patient information and verify insurance eligibility in real time
Provide geographical directions to company locations
Schedule patient appointments for applicable medical services
Triage a high volume of incoming telephone calls
Check messages and relay provider responses to patients
Document the reason for patient calls in detail
Expedite urgent service situations as directed by management
Process necessary workflows using available resources
Ensure first-call resolution and escalate or route calls and tasks as appropriate
Maintain product and service knowledge and meet company quality standards
Conduct outbound calls as needed
Communicate electronically with patients and customers via online portal or other company communication methods
Assist with administrative duties
Participate in and complete required trainings and in-services
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma, or equivalent
One (1) year of related experience and/or training
Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
Excellent written and oral communication skills
Ability to work individually as well as within a team
Ability to multi-task and prioritize
Extreme attention to detail
Strong organization skills
Ability to perform calculations, problem solve and use reasoning
Knowledge of medical practices and medical terminology
Ability to meet predefined production and quality standards
Ability to effectively manage and direct others
Strong desire to provide excellent customer service
Compliance with applicable organizational rules and regulations
High ethical and professional standards of conduct
Desire to continuously improve professional performance
Preferred: One (1) year of prior experience working with an Electronic Medical Record (EMR)
Preferred: One (1) year of call center experience in a medical practice
Must reside within a reasonable commuting distance of Annapolis, MD
Must be available for occasional on-site attendance for onboarding and occasional on-site business needs

Benefits

Comp & perks

PTO: Up to 96 hours in first year (pro-rated based on start date)
7 holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day
401(k) with employer match
Medical, dental, and vision insurance for single and family coverage
Short-Term Disability
Long-Term Disability
Basic Life/AD&D
Employee Assistance Program
Voluntary Life insurance
Accident insurance
Critical Illness insurance
Hospital Indemnity insurance
Eligible for overtime pay in accordance with applicable law