Call Center Representative

Clearway Pain Solutions

. Provide customer service via telephone to patients in need of care .

Posted 11/4/2026full-timeAnnapolis • Maryland • United StatesJunior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while efficiently managing patient interactions and maintaining accurate medical records. Proficient in Microsoft Office and knowledgeable in medical terminology, ensuring compliance with HIPAA regulations and organizational standards.

Highest-signal resume keywords

Customer ServiceMedical TerminologyMicrosoft OfficeElectronic Medical Record (EMR)Call Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographics CollectionInsurance VerificationMedical Record MaintenanceAppointment SchedulingData EntryProblem SolvingMulti-taskingAttention to DetailWorkflow ProcessingTriage Calls

Soft Skills

Excellent Communication SkillsStrong Organization SkillsTeam CollaborationAbility to PrioritizeHigh Ethical Standards

Certifications & Qualifications

High School Diploma

Industry Keywords

HIPAA CompliancePatient CareMedical PracticeCall CenterHealthcare Administration

About the role

Key responsibilities & impact

Provide customer service via telephone to patients in need of care
Answer phones professionally and address patients’ needs efficiently
Serve as the primary conduit for information between company locations and callers
Obtain patient demographics, insurance information, and medical histories
Interact with patients, physicians, and pharmacists
Coordinate insurance documentation
Create and maintain patient medical records
Read medical records for verification
Maintain practice schedules
Follow company mission, vision, and goals
Maintain confidentiality and comply with HIPAA rules and regulations
Collect new patient information and verify insurance eligibility in real time
Provide geographical directions to company locations
Schedule patient appointments
Triage high-volume incoming telephone calls
Check messages and relay provider responses to patients
Document reasons for patient calls in tasks
Expedite urgent services as directed by management
Process necessary workflows using available resources
Ensure first-call resolution and escalate or route appropriate calls and tasks
Maintain product and service knowledge and company quality standards
Conduct outbound calls as needed
Communicate electronically with patients through online portals or other company methods
Assist with administrative duties
Complete required trainings and in-services
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma, or equivalent
One (1) year of related experience and/or training
Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
Excellent written and oral communication skills
Ability to work individually and within a team
Ability to multi-task and prioritize
Extreme attention to detail
Strong organization skills
Ability to perform calculations, problem solve and use reasoning
Knowledge of medical practices and medical terminology
Ability to meet predefined production and quality standards
Ability to effectively manage and direct others
Strong desire to provide excellent customer service
Compliance with applicable organizational rules and regulations
High ethical and professional standards of conduct
Preferred: One (1) year of prior experience working with an Electronic Medical Record (EMR)
Preferred: One (1) year of call center experience in a medical practice
Must reside within a reasonable commuting distance of Annapolis, MD
Must be available for occasional on-site attendance for onboarding and occasional on-site business needs

Benefits

Comp & perks

PTO: Up to 96 hours in first year (pro-rated based on start date)
7 holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day
401(k) with employer match
Medical, dental, and vision benefits for single and family coverage
Short-Term Disability
Long-Term Disability
Basic Life/AD&D
Employee Assistance Program
Voluntary Life
Accident insurance
Critical Illness insurance
Hospital Indemnity
Overtime pay eligibility in accordance with applicable law