Call Center Representative

Clearway Pain Solutions

. Provide customer service to patients via telephone .

Posted 11/4/2026full-timeAnnapolis • Maryland • United StatesJunior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing patient interactions and maintaining confidentiality in compliance with HIPAA regulations. Proficient in utilizing medical terminology and electronic medical records to ensure accurate documentation and scheduling.

Highest-signal resume keywords

Customer ServiceHIPAA ComplianceElectronic Medical Record (EMR) ExperienceMedical Terminology KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingData EntryInsurance VerificationMedical Record MaintenanceProblem SolvingMulti-taskingAttention to DetailAdministrative DutiesCalculationsQuality Standards Compliance

Soft Skills

Excellent Communication SkillsStrong Organization SkillsTeam CollaborationAbility to PrioritizeHigh Ethical Standards

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookOnline Communication Portals

Industry Keywords

Patient DemographicsCall Center ExperienceMedical PracticesConfidentialityProfessional Conduct

About the role

Key responsibilities & impact

Provide customer service to patients via telephone
Answer phones with a professional greeting and address patient needs
Serve as the primary conduit for information between company locations and callers
Obtain patient demographics, insurance information, and medical histories
Interact with patients, physicians, and pharmacists
Utilize patient information and coordinate insurance documentation
Create and maintain patient medical records
Read medical records for verification
Maintain practice schedules
Exercise confidentiality and comply with HIPAA rules and regulations
Collect complete and accurate new patient and insurance information and verify eligibility in real time
Provide geographical directions to company locations
Schedule patient appointments for applicable medical services
Triage a high volume of incoming telephone calls
Check messages and relay provider responses to patients
Document the reason for patient calls in the task
Expedite situations requiring urgent attention as determined by management
Process necessary workflows using available resources
Ensure first-call resolution and escalate or route calls/tasks appropriately
Maintain product and service knowledge and required quality standards
Conduct outbound calls as needed
Communicate electronically with patients/customers via online portal or other company communication methods
Assist with administrative duties
Complete required trainings and in-services
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma, or equivalent
One (1) year of related experience and/or training
Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
Excellent written and oral communication skills
Ability to work individually and within a team
Ability to multi-task and prioritize
Extreme attention to detail
Strong organization skills
Ability to perform calculations, problem solve, and use reasoning
Knowledge of medical practices and medical terminology
Ability to meet predefined production and quality standards
Ability to effectively manage and direct others
Strong desire to provide excellent customer service
Compliance with applicable organizational rules and regulations
High ethical and professional standards of conduct
Desire to continuously improve professional performance
Preferred: One (1) year of prior experience working with an Electronic Medical Record (EMR)
Preferred: One (1) year of call center experience in a medical practice
Must reside within a reasonable commuting distance of Annapolis, MD
Occasional on-site attendance required for onboarding and occasional on-site business needs

Benefits

Comp & perks

PTO: Up to 96 hours in first year (pro-rated based on start date)
7 paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day
401(k) with employer match
Medical, dental, and vision benefits for single and family coverage
Short-Term Disability
Long-Term Disability
Basic Life/AD&D
Employee Assistance Program
Voluntary Life
Accident
Critical Illness
Hospital Indemnity
Eligible for overtime pay in accordance with applicable law (overtime not guaranteed)