IT Systems Specialist

Clearway Pain Solutions

. Serve as the first point of contact for help desk calls, tickets, chats, and walk-ups .

Posted 11/4/2026full-timePensacola • Florida • United StatesJunior💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting and resolving technical issues across Windows and macOS environments, while providing exceptional customer service and support for Microsoft 365 applications. Familiar with HIPAA compliance and capable of managing IT equipment and user accounts effectively.

Highest-signal resume keywords

Windows 10/11 SupportMicrosoft 365 ProficiencyTicketing System FamiliarityBasic Networking ConceptsCompTIA A+ Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingAccount AdministrationDevice ProvisioningTechnical Issue DiagnosisAsset Inventory Management

Soft Skills

Excellent Communication SkillsCustomer ServiceFlexibilityAttention to Detail

Tools & Technologies

Microsoft Entra IDMicrosoft IntuneEHR SystemsDialpad Phone System

Certifications & Qualifications

CompTIA A+

Industry Keywords

HIPAA ComplianceHealthcare ITMedical TerminologyEnd-User Support

Tech Stack

Tools & technologies

DNSMacOS

About the role

Key responsibilities & impact

Serve as the first point of contact for help desk calls, tickets, chats, and walk-ups
Log every request in the ticketing system with accurate detail
Troubleshoot and resolve first-level issues with Windows and macOS workstations, laptops, tablets, mobile devices, printers, scanners, and peripherals
Perform account administration in Microsoft Entra ID and Microsoft 365, including password resets, MFA registration, account unlocks, group membership, and license assignment
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Enroll, provision, and troubleshoot devices in Microsoft Intune and confirm device compliance
Provide basic end-user support for the EHR, Dialpad phone system, and other business applications
Execute new-hire onboarding and termination offboarding checklists with HR
Image, deploy, collect, and retire IT equipment and maintain accurate asset inventory
Perform basic network troubleshooting at sites and escalate outages
Escalate unresolved or complex issues to an IT Systems Specialist II or appropriate vendor with complete troubleshooting notes
Follow HIPAA, privacy, and security policies when handling devices, accounts, and patient information
Contribute to and follow knowledge base articles and standard operating procedures
Communicate with users throughout incidents, including status updates and resolution confirmation
Travel to clinic locations for on-site support, equipment deployments, and site openings
Participate in after-hours on-call rotation and planned maintenance windows
Check work email and ticket queue regularly throughout the workday
Participate in and complete required trainings and in-services

Requirements

What you’ll need

High School Diploma or equivalent WITH one (1) year of IT support or help desk experience; OR an equivalent combination of education and/or experience
Working knowledge of Windows 10/11 and macOS
Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive)
Familiarity with a ticketing system and remote support tools
Basic understanding of networking concepts (IP addressing, DNS, Wi-Fi)
Must have excellent written and oral communication skills, including exceptional customer service
Must be able to work a flexible schedule, including after-hours on-call coverage
Must be able to diagnose and resolve basic technical issues
Must have typing skills sufficient to ensure quick and accurate entry of service request details
Must have reliable transportation and a valid driver's license
CompTIA A+ preferred
Working knowledge of the healthcare field and medical specialty, as well as medical terminology preferred
Associate's Degree or coursework in Information Technology or a related field preferred
Experience supporting Microsoft 365, Entra ID, or Intune preferred
Experience supporting an EHR or other clinical application preferred
Travel may be up to 50%

Benefits

Comp & perks

After-hours on-call rotation
Planned maintenance windows
Required trainings and in-services
Travel to clinic locations for on-site support, equipment deployments, and site openings