IT Systems Specialist I

Clearway Pain Solutions

. Serve as the first point of contact for help desk calls, tickets, chats, and walk-ups .

Posted 11/4/2026full-timePensacola • Florida • United StatesJunior💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in IT support, particularly with Microsoft 365 applications, Windows and macOS troubleshooting, and device management through Microsoft Intune. Exhibits strong communication and customer service skills while adhering to HIPAA and security policies.

Highest-signal resume keywords

Microsoft 365 ProficiencyWindows 10/11 TroubleshootingMicrosoft Intune Device ManagementExcellent Communication SkillsCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingAccount AdministrationBasic Networking ConceptsDevice ComplianceTicketing System FamiliarityEHR SupportTechnical Issue DiagnosisTyping SkillsAsset Inventory Management

Soft Skills

Customer ServiceAttention to DetailOrganization SkillsProblem SolvingTeam Collaboration

Tools & Technologies

Microsoft Entra IDMicrosoft 365 ApplicationsDialpad Phone SystemRemote Support ToolsKnowledge Base Articles

Certifications & Qualifications

CompTIA A+Associate's Degree in Information Technology

Industry Keywords

Healthcare FieldMedical TerminologyHIPAA CompliancePatient Information SecurityOnboarding and Offboarding Processes

Tech Stack

Tools & technologies

DNSMacOS

About the role

Key responsibilities & impact

Serve as the first point of contact for help desk calls, tickets, chats, and walk-ups
Log every request in the ticketing system with accurate detail
Troubleshoot and resolve first-level issues with Windows and macOS workstations, laptops, tablets, mobile devices, printers, scanners, and peripherals
Perform account administration in Microsoft Entra ID and Microsoft 365, including password resets, MFA registration, account unlocks, group membership, and license assignment
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Enroll, provision, and troubleshoot devices in Microsoft Intune and confirm device compliance before handoff
Provide basic end-user support for the EHR, Dialpad phone system, and other business applications
Execute new-hire onboarding and termination offboarding checklists with HR
Image, deploy, collect, and retire IT equipment while maintaining accurate asset inventory
Perform basic network troubleshooting at sites and escalate outages
Escalate unresolved or complex issues to an IT Systems Specialist II or appropriate vendor with complete troubleshooting notes
Follow HIPAA, privacy, and security policies when handling devices, accounts, and patient information
Contribute to and follow knowledge base articles and standard operating procedures
Communicate with users throughout incidents, including status updates, resolution confirmation, and planned change or outage notices
Travel to clinic locations for on-site support, equipment deployments, and site openings
Check work email and ticket queue regularly throughout the workday
Participate in after-hours on-call rotation and planned maintenance windows
Participate in and complete required trainings and in-services

Requirements

What you’ll need

High School Diploma or equivalent WITH one (1) year of IT support or help desk experience; OR an equivalent combination of education and/or experience
Working knowledge of Windows 10/11 and macOS
Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive)
Familiarity with a ticketing system and remote support tools
Basic understanding of networking concepts (IP addressing, DNS, Wi-Fi)
Must have excellent written and oral communication skills, including exceptional customer service
Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public
Must be able to work individually as well as within a team
Must be able to follow both verbal and written instructions
Must be able to work a flexible schedule, including after-hours on-call coverage
Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations
Must be able to multi-task and prioritize
Must demonstrate extreme attention to detail
Must possess strong organization skills
Must be able to problem solve and use reasoning
Must be able to meet predefined quality standards
Must maintain and project a professional attitude and appearance at all times
Must be able to understand how IT relates to the business strategy and goals of key stakeholders within the organization
Must be able to diagnose and resolve basic technical issues
Must be able to understand various support tools and techniques, and how technology is used to provide IT services
Must have typing skills sufficient to ensure quick and accurate entry of service request details
Must have reliable transportation and a valid driver's license
CompTIA A+ preferred
Working knowledge of the healthcare field and medical specialty, as well as medical terminology preferred
Associate's Degree or coursework in Information Technology or a related field preferred
Experience supporting Microsoft 365, Entra ID, or Intune preferred
Experience supporting an EHR or other clinical application preferred

Benefits

Comp & perks

After-hours on-call rotation and planned maintenance windows as scheduled
Required trainings and in-services
Travel opportunities to clinic locations for on-site support, equipment deployments, and site openings