IT Systems Specialist I

Clearway Pain Solutions

. Serve as the first point of contact for help desk calls, tickets, chats, and walk-ups .

Posted 11/4/2026full-timePensacola • Florida • United StatesJunior💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in IT support, particularly with Microsoft 365 applications, Windows, and macOS systems. Capable of troubleshooting technical issues, managing user accounts, and adhering to HIPAA and security policies while providing exceptional customer service.

Highest-signal resume keywords

Microsoft 365 ProficiencyWindows 10/11 SupportHelp Desk ExperienceCompTIA A+ CertificationBasic Networking Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingAccount AdministrationDevice ProvisioningTechnical Issue DiagnosisTicketing System FamiliarityTyping SkillsEHR SupportMicrosoft IntuneHIPAA ComplianceAsset Inventory Management

Soft Skills

Excellent Communication SkillsCustomer ServiceAttention to DetailOrganizational SkillsProblem Solving

Tools & Technologies

Microsoft Entra IDMicrosoft 365 ApplicationsDialpad Phone SystemRemote Support ToolsKnowledge Base Articles

Certifications & Qualifications

CompTIA A+

Industry Keywords

Healthcare TerminologyIT Service DeliveryPrivacy PoliciesClinical ApplicationsOn-Call Support

Tech Stack

Tools & technologies

DNSMacOS

About the role

Key responsibilities & impact

Serve as the first point of contact for help desk calls, tickets, chats, and walk-ups
Log every request in the ticketing system with accurate detail
Troubleshoot and resolve first-level issues with Windows and macOS workstations, laptops, tablets, mobile devices, printers, scanners, and peripherals
Perform account administration in Microsoft Entra ID and Microsoft 365, including password resets, MFA registration, account unlocks, group membership, and license assignment
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Enroll, provision, and troubleshoot devices in Microsoft Intune and confirm device compliance
Provide basic end-user support for the EHR, Dialpad phone system, and other business applications
Execute new-hire onboarding and termination offboarding checklists with HR
Image, deploy, collect, and retire IT equipment; maintain accurate IT asset inventory
Perform basic network troubleshooting at sites and escalate outages
Escalate unresolved or complex issues to IT Systems Specialist II or vendors with complete troubleshooting notes
Follow HIPAA, privacy, and security policies
Contribute to and follow knowledge base articles and standard operating procedures
Communicate incident status, resolution confirmation, and planned changes or outages
Travel to clinic locations for on-site support, equipment deployments, and site openings
Participate in after-hours on-call rotation and planned maintenance windows
Check work email and ticket queue regularly throughout the workday
Participate in and complete required trainings and in-services
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent WITH one (1) year of IT support or help desk experience; OR an equivalent combination of education and/or experience
Working knowledge of Windows 10/11 and macOS
Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive)
Familiarity with a ticketing system and remote support tools
Basic understanding of networking concepts (IP addressing, DNS, Wi-Fi)
Excellent written and oral communication skills, including exceptional customer service
Ability to establish and maintain effective working relationships with doctors, clinical staff, co-workers, and the public
Ability to work individually and within a team
Ability to follow verbal and written instructions
Ability to work a flexible schedule, including after-hours on-call coverage
Ability to respond with patience and understanding during stressful conditions related to patient health and emergent situations
Ability to multitask and prioritize
Extreme attention to detail
Strong organizational skills
Ability to problem solve and use reasoning
Ability to meet predefined quality standards
Professional attitude and appearance
Ability to understand how IT relates to business strategy and stakeholder goals
Ability to diagnose and resolve basic technical issues
Understanding of support tools, techniques, and IT service delivery
Typing skills sufficient for quick and accurate service-request entry
Reliable transportation and a valid driver's license
CompTIA A+ preferred
Working knowledge of healthcare and medical terminology preferred
Associate's Degree or coursework in Information Technology or a related field preferred
Experience supporting Microsoft 365, Entra ID, or Intune preferred
Experience supporting an EHR or other clinical application preferred

Benefits

Comp & perks

After-hours on-call rotation and planned maintenance windows as scheduled
Required trainings and in-services
Travel for work assignments may be up to 50%