Legal Liaison

Clearway Pain Solutions

. Coordinate and support personal injury department functions related to medical records and billing .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical records management, billing processes, and compliance with HIPAA regulations. Proficient in customer service and communication, with a strong focus on detail and organizational skills in a healthcare environment.

Highest-signal resume keywords

Medical Records ManagementBilling ProcessesHIPAA ComplianceCPT and ICD-10 CodingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical RecordsBilling StatementsInsurance VerificationChart ExportingDocument RetrievalCPT CodingICD-10 CodingElectronic Medical Record (EMR)Statistical ReportingPatient Scheduling

Soft Skills

Excellent CommunicationOrganizational SkillsProblem-SolvingAttention to DetailTeam Collaboration

Tools & Technologies

Microsoft OfficeMS WordMS ExcelMS PowerPointMS Outlook

Certifications & Qualifications

Medical Billing Certification

Industry Keywords

Personal InjuryHealthcarePatient RecordsInsurance KnowledgeThird-Party Payer Guidelines

About the role

Key responsibilities & impact

Coordinate and support personal injury department functions related to medical records and billing
Initiate medical records by creating and processing patient cases
Retrieve medical records through chart exporting and document retrieval issues for statistical and follow-up purposes
Deliver charts/requests to assigned personnel or company
Communicate record availability or unavailability to healthcare providers, requesters, and attorneys
Maintain continuity of operations by documenting and communicating actions, irregularities, and continuing needs
Maintain confidentiality of patient records and comply with HIPAA rules and regulations
Forward records to third-party vendors as necessary
Call patients to gather information
Verify auto insurance, personal health insurance, insurance payments, and balances
Contact attorneys to gather policy limit information and accident details
Schedule patients or pass them to patient access for scheduling once complete and cleared
Create billing statements for Clearway Pain and Clearway Surgery Center
Verify billing balances against patient accounts and send statements to requested parties
Establish points of contact with attorney offices and patients
Check work email regularly throughout the workday
Participate in and complete required trainings and in-services
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent with a minimum of three (3) years related experience; OR an equivalent combination of education and/or experience
Must live in one of the states where the company operates: MD, DE, VA, NJ, PA, FL, AL, GA, SC, or TX
Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
Excellent written and oral communication skills, including exceptional customer service
Ability to establish and maintain effective working relationships with doctors, clinical staff, co-workers, and the public
Ability to work individually and within a team
Ability to follow verbal and written instructions
Ability to work a flexible schedule
Patience and understanding during stressful patient-health and emergent situations
Ability to multitask and prioritize
Extreme attention to detail
Strong organizational skills
Problem-solving and reasoning abilities
Ability to meet predefined quality standards
Professional attitude and appearance
Working knowledge of CPT and ICD-10 coding rules
Solid foundation of insurance knowledge and third-party payer guidelines
Working knowledge of healthcare, medical specialties, and medical terminology
Strong desire to provide excellent customer service
Compliance with applicable organizational rules and regulations
High ethical and professional standards
Preferred: experience with motor vehicle insurance or a Chiropractor's office
Preferred: two (2) years' experience working with an Electronic Medical Record (EMR)
Preferred: Medical Billing Certification
Reliable transportation

Benefits

Comp & perks

Remote position
Flexible schedule
Required trainings and in-services
Reliable transportation for work assignments across company locations