Legal Liaison

Clearway Pain Solutions

. Coordinate and support the personal injury department's medical records and billing functions .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical records management, billing processes, and compliance with HIPAA regulations. Proficient in communication and customer service, with strong organizational skills and attention to detail.

Highest-signal resume keywords

Medical Records ManagementBilling ProcessesHIPAA ComplianceCPT and ICD-10 CodingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical RecordsBilling StatementsCPT CodingICD-10 CodingInsurance VerificationChart ExportingDocument ManagementElectronic Medical Record (EMR)Statistical DocumentationPatient Scheduling

Soft Skills

Communication SkillsOrganizational SkillsProblem-SolvingAttention to DetailTeam Collaboration

Tools & Technologies

Microsoft OfficeMS WordMS ExcelMS PowerPointMS Outlook

Certifications & Qualifications

Medical Billing Certification

Industry Keywords

Personal InjuryHealthcareInsurance GuidelinesPatient ConfidentialityThird-Party Payer

About the role

Key responsibilities & impact

Coordinate and support the personal injury department's medical records and billing functions
Initiate medical records by creating and processing patient cases
Retrieve medical records through chart exporting and document unretrievable charts for statistical and follow-up purposes
Deliver charts and requests to assigned personnel or company
Communicate record availability or unavailability to healthcare providers, requesters, and attorneys
Document and communicate actions, irregularities, and continuing needs
Maintain confidentiality of patient records and comply with HIPAA rules and regulations
Forward records to third-party vendors as necessary
Contact patients to gather information
Verify auto insurance, personal health insurance, insurance payments, and balances
Contact attorneys to gather policy limit information and accident details
Schedule patients or transfer scheduling to patient access after clearance
Create billing statements for Clearway Pain and Clearway Surgery Center
Verify billing balances and send statements to requested parties
Establish points of contact with attorneys' offices and patients
Check work email regularly throughout the workday
Complete required training and in-services
Perform other assigned duties

Requirements

What you’ll need

High School Diploma or equivalent with a minimum of three (3) years related experience, or equivalent combination of education and/or experience
Candidates must live in one of the states where the company operates: MD, DE, VA, NJ, PA, FL, AL, GA, SC, or TX
Knowledge of Internet and Microsoft Office software, including MS Word, MS Excel, MS PowerPoint, and MS Outlook
Excellent written and oral communication skills, including exceptional customer service
Ability to establish and maintain effective working relationships with doctors, clinical staff, coworkers, and the public
Ability to work independently and within a team
Ability to follow verbal and written instructions
Ability to work a flexible schedule
Ability to respond with patience and understanding during stressful patient health and emergent situations
Ability to multitask and prioritize
Extreme attention to detail
Strong organizational skills
Problem-solving and reasoning abilities
Ability to meet predefined quality standards
Professional attitude and appearance
Working knowledge of CPT and ICD-10 coding rules
Solid knowledge of insurance and third-party payer guidelines
Working knowledge of healthcare, medical specialties, and medical terminology
Strong commitment to customer service, organizational compliance, ethical and professional conduct, and continuous improvement
Preferred: experience with motor vehicle insurance or a chiropractor's office
Preferred: two years of experience working with an Electronic Medical Record (EMR)
Preferred: Medical Billing Certification
Reliable transportation

Benefits

Comp & perks

Remote work position
Flexible schedule
Required trainings and in-services
Reliable transportation provided/required for work assignments across company locations