Procedure Scheduling Representative II

Clearway Pain Solutions

. Conduct introductory and additional calls to patients for assigned procedures .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Conduct introductory and additional calls to patients for assigned procedures
Serve as the onshore liaison to the offshore eligibility and pre-certification team
Review eligibility and authorization findings, clarify discrepancies, and resolve escalations
Independently re-verify eligibility and benefits when discrepancies are identified
Provide eligibility confirmation support for payer conflicts, discrepancies, and escalations
Serve as a backup resource for same-day, emergency, and Medicare add-on procedures
Complete mandatory patient calls within SLA
Communicate authorization status and timelines
Explain out-of-pocket costs and collect deposits
Finalize scheduling once procedures are cleared
Identify potential escalations or patient fallout
Document communications and escalate issues per policy
Serve as the primary point of contact for initial patient fallout
Conduct first-level retention conversations with patients who express hesitation or intent to cancel
Address questions regarding insurance, cost, and process, and provide education and reassurance
Coordinate handoff of patients who decline to proceed to the Office Manager, Vice President of Operations, or appropriate clinical team member
Exercise confidentiality and comply with HIPAA rules and regulations
Check and respond to work email regularly throughout the workday
Complete required trainings and in-services
Perform other duties as assigned

Requirements

What you’ll need

Remote in Maryland or New Jersey
High School Diploma or equivalent with a minimum of three (3) years related experience; or an equivalent combination of education and/or experience
Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
Prior experience making outbound calls using VOIP software
Excellent written and oral communication skills, including exceptional customer service
Ability to establish and maintain effective working relationships with doctors, clinical staff, co-workers, and the public
Ability to work individually and within a team
Ability to follow verbal and written instructions
Ability to work a flexible schedule
Ability to respond with patience and understanding during stressful conditions related to patient health and emergent situations
Ability to multi-task and prioritize
Extreme attention to detail
Strong organization skills
Ability to problem solve and use reasoning
Ability to meet predefined quality standards
Professional attitude and appearance at all times
Working knowledge of CPT and ICD-10 coding rules
Solid foundation of insurance knowledge and guidelines for third party payers
Working knowledge of the healthcare field and medical specialty, medical terminology
Strong desire to provide excellent customer service
Compliance with applicable organizational rules and regulations
High ethical and professional standards of conduct
Desire to continuously improve professional performance
Preferred: Two (2) years’ experience working with an Electronic Medical Record (EMR)
Preferred: Medical Billing Certification
Reliable transportation
This position is non-exempt (hourly) and eligible for overtime pay; overtime is not guaranteed
Not eligible for bonus, commission, incentive, or shift differential pay

Benefits

Comp & perks

PTO: Up to 96 hours in first year (pro-rated based on start date)
7 paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day
401(k) with employer match
Medical, dental, and vision benefits for single and family coverage
Short-Term Disability
Long-Term Disability
Basic Life/AD&D
Employee Assistance Program
Voluntary Life insurance
Accident insurance
Critical Illness insurance
Hospital Indemnity insurance
Eligible for overtime pay in accordance with applicable law
Reliable transportation and potential work assignments at any Company location