Procedure Scheduling Representative II

. Manage complex procedures, high-end ASC cases, first-level escalations, and eligibility exceptions .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Tools & technologies

VoIP

Key responsibilities & impact

Manage complex procedures, high-end ASC cases, first-level escalations, and eligibility exceptions
Serve as the senior operational liaison across scheduling, eligibility, providers, and operations
Conduct mandatory introductory calls to patients for assigned procedures and additional calls as needed
Serve as the onshore liaison to the offshore eligibility and pre-certification team
Review eligibility and authorization findings, clarify discrepancies, and resolve escalations
Independently re-verify eligibility and benefits when discrepancies are identified
Provide eligibility confirmation support for payer conflicts, escalations, same-day procedures, emergency procedures, and Medicare add-on procedures
Communicate authorization status and timelines
Explain out-of-pocket costs and collect deposits
Finalize scheduling once procedures are cleared
Identify potential escalations and patient fallout
Document communications and escalate issues according to policy
Serve as the primary contact for initial patient fallout, including hesitation or intent to cancel
Conduct first-level retention conversations, address insurance/cost/process questions, and provide education and reassurance
Coordinate handoffs to the Office Manager, Vice President of Operations, or clinical team when patients do not proceed
Maintain confidentiality and comply with HIPAA rules and regulations
Check and respond to work email throughout the workday
Complete required trainings and in-services
Perform other duties as assigned

What you’ll need

High School Diploma or equivalent with a minimum of three (3) years of related experience, or an equivalent combination of education and/or experience
Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
Prior experience making outbound calls using VOIP software
Excellent written and oral communication skills, including exceptional customer service
Ability to establish and maintain effective working relationships with doctors, clinical staff, co-workers, and the public
Ability to work individually and within a team
Ability to follow verbal and written instructions
Ability to work a flexible schedule
Patience and understanding during stressful conditions related to patient health and emergent situations
Ability to multitask and prioritize
Extreme attention to detail
Strong organizational skills
Problem-solving and reasoning ability
Ability to meet predefined quality standards
Professional attitude and appearance
Working knowledge of CPT and ICD-10 coding rules
Solid foundation of insurance knowledge and third-party payer guidelines
Working knowledge of the healthcare field, medical specialty, and medical terminology
Reliable transportation
Two (2) years of experience working with an Electronic Medical Record (EMR) preferred
Medical Billing Certification preferred

Comp & perks

Up to 96 hours of PTO in the first year (pro-rated based on start date)
7 paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day
401(k) with employer match
Medical, dental, and vision coverage for single and family plans
Short-Term Disability
Long-Term Disability
Basic Life/AD&D
Employee Assistance Program
Voluntary Life insurance
Accident insurance
Critical Illness insurance
Hospital Indemnity insurance
Overtime eligibility in accordance with applicable law