Customer Experience Agent, French Market

Click&Boat

. Handle customer interactions, service-related issues, complaints, and claims between boat owners and renters .

Posted 10/21/2026full-timeBarcelona • SpainJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively managing interactions, resolving complaints, and mediating disputes while maintaining a process-oriented approach. Bilingual in French and English, with the ability to analyze KPIs and collaborate with cross-functional teams to enhance service quality.

Highest-signal resume keywords

Customer Service ManagementBilingual in French and EnglishConflict ResolutionProcess ImprovementTicket Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Interaction HandlingLegal Complaint ManagementKPI AnalysisReport CreationTicket Queue Management

Soft Skills

Creative Problem SolvingOrganizational SkillsFlexibilityTask PrioritizationTeam Collaboration

Industry Keywords

Boating IndustryService QualityUser FeedbackSeasonal Staff TrainingDispute Mediation

About the role

Key responsibilities & impact

Handle customer interactions, service-related issues, complaints, and claims between boat owners and renters
Manage incoming inquiries from boat owners and renters via tickets and phone calls
Provide accurate and timely responses and ensure issues are documented and resolved
Handle routine requests, updates, and follow-ups
Escalate complex or urgent cases during high season
Mediate disputes, investigate claims, and negotiate fair solutions according to Click&Boat’s terms and conditions
Manage last-minute cancellations, service complaints, and boat-damage cases
Report recurring issues and user feedback to improve internal processes and service quality
Coordinate seasonal staff training and onboarding
Analyze end-of-season KPIs and identify product and process improvements
Create reports on user feedback and system bugs for development teams
Collaborate with Finance, Sales, Supply, and cross-functional teams
Prepare training materials and assist temporary staff during high season
Guide and support seasonal employees, conduct quality reviews, and lead training sessions

Requirements

What you’ll need

Bilingual in French and fluent in English
1+ years of previous experience in customer-facing roles is required
Experience handling legal complaints and complex user conflicts
Ability to handle challenging situations and find creative resolutions
Ability to prioritize tasks effectively, meet deadlines, and handle multiple responsibilities in a fast-paced environment
Organized and flexible, especially during high-season periods with weekend shifts
Process-oriented and methodical approach
Ability to manage and maintain an organized ticket queue
Spanish, Italian, or German is a plus
Interest in boating or the boating industry is a bonus

Benefits

Comp & perks

1 remote-work day per week, depending on the period of the year and seniority
5 additional days off
Extensive internal training
Lunch vouchers (Cobee)
Gym partnerships (Wellhub)
Boat licence offered
Exclusive discounts on boat trips
Breakfast every Tuesday morning
Team-building activities