Customer Support Specialist

Clinically AI

. Serve as the first point of contact for customer inquiries .

Posted 9/15/2026full-timeSan Diego • California • United StatesJunior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and technical aptitude with AI tools, while effectively communicating and problem-solving in a fast-paced environment. Familiarity with healthcare documentation and regulations enhances the ability to assist clients in optimizing their use of AI applications.

Highest-signal resume keywords

Customer Support ExperienceTechnical Aptitude in AI ToolsStrong Communication SkillsProblem-Solving SkillsFamiliarity with Healthcare Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI ToolsPrompt EngineeringClinical DocumentationTroubleshootingOnboardingProduct GuidanceCRM SystemsTechnical Support Tools

Soft Skills

Strong CommunicationProblem-SolvingAdaptability

Tools & Technologies

CRM SystemsTechnical Support Tools

Industry Keywords

Healthcare WorkflowsHIPAACustomer FeedbackProduct Improvements

About the role

Key responsibilities & impact

Serve as the first point of contact for customer inquiries
Resolve customer issues promptly and effectively
Assist users with troubleshooting, onboarding, and product guidance
Educate customers on practical use of AI tools
Help customers refine clinical documentation templates through prompt engineering
Collaborate with internal teams to address customer feedback and identify product improvements
Create and maintain FAQs, how-to guides, and troubleshooting materials
Maintain deep knowledge of Clinically AI’s platform and healthcare applications

Requirements

What you’ll need

1–2 years of experience in a customer-facing role
Demonstrated technical aptitude in AI tools or software platforms
Strong communication and problem-solving skills
Genuine interest in AI, including practical examples such as prompt engineering
Comfortable working in a fast-paced startup environment and learning new technologies quickly
Understanding of clinical documentation or healthcare workflows is a plus
Familiarity with healthcare regulations such as HIPAA
Experience working with CRM systems and technical support tools
Contributions to AI-related projects or communities
Legally authorized to work in the United States
Willingness to undergo a background check in accordance with local law/regulations
Comfortable working in a hybrid setting
Currently located in San Diego, CA or open to relocation

Benefits

Comp & perks

Performance-based incentives
Healthcare coverage
Flexible time off