Helpdesk Support Engineer

Clinton Health Access Initiative, Inc.

. Maintain and manage Office 365, Azure AD, and local AD user accounts, ensuring accurate and efficient user access and security .

Posted 10/12/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Office 365 and Azure AD user accounts while providing comprehensive support for Windows 11 and macOS environments. Proficient in troubleshooting hardware and software issues, maintaining documentation, and collaborating effectively within IT teams.

Highest-signal resume keywords

Office 365 ManagementWindows 11 SupportIT Helpdesk ExperienceMacOS SupportDocumentation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Account ManagementTechnical Problem ResolutionPrinter TroubleshootingSoftware ConfigurationHardware Support

Soft Skills

CollaborationTrainingCommunication

Tools & Technologies

Azure ADHelpdesk SystemAnti-Spam SoftwareAntivirus SoftwareEncryption Software

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

IT SupportProcess ImprovementTechnical AssistanceField Staff SupportRemote Support

Tech Stack

Tools & technologies

AzureMacOS

About the role

Key responsibilities & impact

Maintain and manage Office 365, Azure AD, and local AD user accounts, ensuring accurate and efficient user access and security
Resolve technical problems related to desktops, laptops, mobile devices, and network services, or escalate issues as needed
Proactively support field staff using Windows 11 and macOS, providing training and assistance
Provide in-person hardware and software support for local users and remote support via phone and email through the helpdesk system for users worldwide
Provide timely resolution of issues or escalate them to appropriate technical personnel
Interface with vendors to order new equipment and software
Install, upgrade, support, and troubleshoot printers, computer hardware, and authorized peripheral equipment
Maintain standard software configurations, including troubleshooting, loading, and configuring software images, supported applications, and drivers
Create and regularly update documentation
Maintain documentation of support requests, resolutions, and system configurations
Collaborate with IT staff and departments to identify and resolve recurring issues
Participate in IT projects and contribute to process improvement initiatives
Collaborate within a small team and with a globally dispersed team
Perform other responsibilities as required

Requirements

What you’ll need

Bachelor’s Degree, or Secondary School diploma or equivalent plus 3 years of relevant work experience, or equivalent total work experience
3+ years of experience supporting users on Windows 11 and Microsoft 365 (O365) or later
Experience with macOS is a plus
Basic (L1) knowledge of AI tools is an added advantage, but not mandatory
Proven experience as an IT Helpdesk Engineer or similar support role
Working knowledge of anti-spam, antivirus, and encryption software

Benefits

Comp & perks

Equal employment opportunity and commitment to fairness, mutual respect, diversity, and inclusion
Remote support/telecommute arrangement
Training and assistance for field staff
Opportunity to participate in IT projects and process improvement initiatives