Customer Onboarding Specialist, Italian Speaking

Clio - Cloud-Based Legal Technology

. Conduct daily live strategy and training sessions using Zoom, CSAT, and Salesforce .

Posted 11/9/2026full-timeDublin • IrelandMid-LevelSenior💰 €49,300 - €66,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and account management, ensuring customer success through effective communication and collaboration with cross-functional teams. Proficient in utilizing tools like Zoom and Salesforce to enhance client experiences and drive product adoption.

Highest-signal resume keywords

Full Professional Proficiency In ItalianCustomer Onboarding ManagementSalesforce ExperienceProactive Problem SolvingExpert Knowledge Of Legal-Industry Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional Client Experience FocusEffortless Communication SkillsProactive Mindset

Tools & Technologies

ZoomSalesforceAPI-Driven Applications

Industry Keywords

Customer SuccessCustomer EnablementDynamic Startup EnvironmentHelp Centre Knowledge BaseLegal-Industry Workflows

About the role

Key responsibilities & impact

Conduct daily live strategy and training sessions using Zoom, CSAT, and Salesforce
Identify customer “first value” and drive toward achieving it
Own the customer onboarding window and prepare customers for post-ownership success
Collaborate with Sales and Customer Enablement for smooth product adoption
Manage multiple client cases, tasks, and deadlines
Own customer account health and mitigate churn risk
Contribute to the customer-facing Help Centre knowledge base
Partner with Customer Success, Customer Enablement, and Tech Esc teams on processes and training activities
Maintain expert knowledge of Clio’s products, workflows, and legal-industry best practices
Perform other duties as required

Requirements

What you’ll need

Full professional proficiency in Italian (written and verbal) is required
Healthy customer obsession and focus on delivering exceptional client experience
Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
Comfort and confidence facilitating ‘in person’ live sessions through Zoom
Experience with Salesforce or other SaaS tools is advantageous
Experience working with API-driven applications is advantageous
Proven track record in a dynamic startup environment is advantageous
Bachelor’s degree or equivalent experience is advantageous

Benefits

Comp & perks

Competitive, equitable salary
Top-tier health benefits
Dental coverage
Hybrid work environment
Flexible time off policy
Pension contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Accessibility accommodations during the recruitment process