Customer Support Specialist

Clio - Cloud-Based Legal Technology

. Handle inbound support requests primarily by phone, plus AI-enabled chat and email .

Posted 10/30/2026full-timeCalgary • CanadaMid-LevelSenior💰 CA$52,100 - CA$70,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support by effectively diagnosing and resolving product issues while delivering exceptional experiences to legal professionals. Possesses strong analytical and communication skills to convey technical concepts to non-technical audiences and drive customer engagement.

Highest-signal resume keywords

Customer Service ExperienceAnalytical SkillsVerbal And Written Communication SkillsTechnical Problem SolvingKnowledge Of APIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RPythonHTMLRubySQLBuilding IntegrationsUsing APIsTroubleshootingDiagnosing Product IssuesIssue-Resolution Summaries

Soft Skills

Curiosity About LawGrowth MindsetOptimismEnthusiasmDesire To Win As A Team Member

Tools & Technologies

ClioPostmanAI-Enabled Chat

Industry Keywords

Legal IndustryJustice SystemCustomer FeedbackHigh-Performing Team Culture

Tech Stack

Tools & technologies

PythonRubySQL

About the role

Key responsibilities & impact

Handle inbound support requests primarily by phone, plus AI-enabled chat and email
Deliver exceptional customer experiences to legal professionals and their clients
Become a product expert by diagnosing, troubleshooting, and resolving product issues
Advise and coach customers so they can use Clio more efficiently
Identify customer fit for additional products or services and connect customers with the appropriate team
Capture customer feedback for Product teams
Drive career growth and contribute to a high-performing team culture

Requirements

What you’ll need

Bachelor’s degree or diploma, or currently in your final semester with expected graduation by August 2026, or recent graduate within the past 2 years
Educational background in Computer Science, Business, Communications, or related fields with transferable skills relevant to customer support
Excellent analytical skills
Impeccable verbal and written communication skills
Ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI
Interest in leveraging technology to help people solve problems
Desire to win as a member of a high-performing team
Growth mindset and optimism and enthusiasm
Flex-shift availability, including occasional shifts starting as early as 6am PT and ending as late as 12am PT
Bonus: technical, hard science, or accounting major/minor
Bonus: experience in the legal industry and/or knowledge of the justice system
Bonus: experience using APIs, building integrations, and knowledge of Postman
Bonus: skills in R, Python, HTML, Ruby, SQL, etc.
Bonus: prior research, tutoring, and leadership experience
Bonus: customer service experience, including problem solving, multitasking, and issue-resolution summaries

Benefits

Comp & perks

Competitive, equitable salary
Top-tier health benefits, dental, and vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Structured product training
1:1 coaching and development
Opportunities to learn about other areas of the business
Opportunities to apply product and technical expertise in other roles after completing 12-24 months in role