General Manager, Phones

Clio - Cloud-Based Legal Technology

. Own Clio Phones performance end to end, including operating metrics and full P&L ownership as the business matures .

Posted 10/22/2026full-timeRemote • United StatesSeniorLead💰 $262,900 - $394,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing voice operations, including number porting, carrier management, and compliance with telecom regulations. Proven ability to lead cross-functional teams, drive performance metrics, and execute strategic initiatives in a fast-paced environment.

Highest-signal resume keywords

UCaaS ExperienceVoice Operations LeadershipCarrier ManagementTelecom Regulation KnowledgeExecutive-Level Negotiation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Number PortingCarrier ManagementVoice EconomicsSIP KnowledgeNetworking SkillsSession Border ControllersCompliance ManagementFraud ControlP&L OwnershipOKR Management

Soft Skills

Decision-Making Under AmbiguityInfluential LeadershipEffective CommunicationProblem-SolvingTeam Development

Industry Keywords

VoIPCPaaSTelecomLegaltechSMB SoftwareCommercial DealsFCCCRTCTelecom Tax FilingProfessional Services

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Own Clio Phones performance end to end, including operating metrics and full P&L ownership as the business matures
Build the operating plan and investment model with Finance
Serve as Clio's market authority on legal-vertical voice
Run the business review cadence, own OKRs, and report performance and recommendations to Clio's executive team
Partner with Sales, Customer Success, Marketing, Product, Engineering, Support, Legal, Tax and Finance
Own launch sequencing, positioning, demand partnership, retention and expansion
Lead, hire and retain domain phone experts
Own milestones, manage risk, and hit value-creation targets in the deal thesis
Own number inventory and porting at volume
Own carrier and vendor relationships, including SLAs, redundancy, routing quality, rate management, invoice reconciliation and commercial terms
Own reliability, including uptime targets, monitoring, status page, incident escalation and post-incident review
Own fraud controls, including toll-fraud detection, spend caps and account security
Own the recurring compliance calendar and telecom tax filing cadence with Legal and Tax
Lead a cross-functional pod through influence
Stand up a dedicated Phones Operations team covering porting, provisioning, carrier escalation and compliance operations
Recruit and develop people who treat AI fluency as part of the craft
Own the partner portfolio and represent Clio Phones with customers, partners, industry bodies and at Clio events

Requirements

What you’ll need

8+ years in UCaaS, VoIP, CPaaS or telecom, including 4+ years in a senior leadership role owning a voice business line or a voice operations organization
Deep, hands-on command of number porting, carrier management, 911, and US and Canadian telecom regulation (FCC, CRTC, state commissions)
Experience launching or scaling phones inside an SMB software company, or running voice operations at a provider serving SMB customers
Fluency in voice economics: carrier cost, cost to serve, contribution margin, churn
Enough depth in SIP, networking and session border controllers to challenge engineering and diagnose escalations
Executive-level negotiation, including multi-year commercial deals with carriers or channel partners
Demonstrated results moving GTM and engineering organizations you did not control
Decision-making under ambiguity
Ability to work scrappily and structurally, building scalable systems
Ability to explain complex telecom problems simply to customers, reps and executives
Credibility with a professional-services audience
Legal, legaltech or regulated-industry experience is a strong advantage
Preferred: launched phones inside a vertical SaaS platform
Preferred: built a porting or voice operations team from scratch
Preferred: integrated an acquired product and team into a larger platform
Preferred: Canadian telecom experience

Benefits

Comp & perks

Competitive, equitable salary
Top-tier health benefits, dental, and vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching
Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Accessibility accommodations during the recruitment process