Senior Manager, Sales Operations

Clio - Cloud-Based Legal Technology

. Lead and mentor a high-performing Revenue Operations team supporting high-velocity SMB sales .

Posted 9/28/2026full-timeUnited StatesSenior💰 $165,600 - $248,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Revenue Operations, focusing on sales systems optimization, data analysis, and cross-functional collaboration to drive efficiency and scalability. Proven ability to lead teams, develop strategic frameworks, and implement tools that support revenue growth and market expansion.

Highest-signal resume keywords

Revenue Operations LeadershipSalesforce OptimizationData Analysis and ReportingProject ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsRevenue Workflow DesignKPI Framework DevelopmentForecasting and Pipeline ManagementSales Metrics Analysis

Soft Skills

Strong Communication SkillsInfluencing Without AuthorityAnalytical ThinkingFlexibilityStakeholder Management

Tools & Technologies

SalesforceGongSalesLoftTableauPower BI

Certifications & Qualifications

Bachelor's DegreeMBA Preferred

Industry Keywords

GTM ToolsCPQ PlatformsProfessional Services AutomationCustomer Success PlatformsSales Leadership

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead and mentor a high-performing Revenue Operations team supporting high-velocity SMB sales
Partner with Senior Sales Leadership on OKRs and operationalize revenue strategies aligned with growth objectives
Build tools, frameworks, and processes supporting new market entry, expansion, and renewals at scale with an AI-forward approach
Drive cross-functional alignment between global and regional teams
Design and implement revenue workflow and process improvements to increase efficiency, scalability, and visibility
Own and optimize sales systems including Salesforce, Gong, Chili Piper, LeanData, Letter AI, Openprise, Salesloft, and Scratchpad
Ensure processes and revenue technology scale across regions, segments, channels, and future product growth
Develop global sales territories using historical data, pipeline analysis, and market trends
Establish targets, quotas, and capacity plans with sales leadership and compensation teams
Drive forecasting and pipeline management rigor
Own and enforce Rules of Engagement policy for account ownership, lead routing, and cross-team crediting
Adjudicate ROE disputes, document precedents, and update policy as new segments and channels are introduced
Design and deliver recurring Sales Leadership reporting, including weekly forecasts, monthly business reviews, and QBRs
Build and maintain live Salesforce Analytics dashboards for pipeline, forecast accuracy, and rep/segment performance
Define and govern KPI frameworks for segment and regional performance
Prepare and present reports, dashboards, and sales performance insights
Analyze sales metrics to identify trends, opportunities, and improvement areas across the funnel

Requirements

What you’ll need

Bachelor's degree; MBA preferred
5+ years of people leadership experience, managing 4+ direct reports
10+ years in operations, sales, management consulting, finance, investment banking, or other analytical and strategic roles
Comfortable in a matrix environment, influencing without direct authority across multiple functional teams
Builder mentality; able to execute hands-on work, not only manage
Familiarity with core GTM tools including Salesforce, SalesLoft, Gong, CPQ platforms, Professional Services Automation (PSA), and Customer Success platforms
Strong project management skills
Strong written and verbal communication skills, including experience with senior leadership
Deep interest in analyzing data and ability to drive sound decision-making
Comfort using and developing reports, metrics, and dashboards with Salesforce, Tableau, Power BI, or other relevant sales metric tools and programs
Ability to travel to or within Canada a few days per quarter
Strong analytical, process, operational thinking, flexibility, and stakeholder management skills

Benefits

Comp & perks

Competitive, equitable salary
Top-tier health benefits
Dental insurance
Vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching
Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Accessibility accommodations during the recruitment process